Community Support Outreach Specialist

Empowering Wellness, Transforming Lives. Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions - Serene Health, Community Support, and American TrueCare - our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. We aspire to lead in member care outcomes and set new standards for excellence and innovation. Our culture is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring unique skills and perspectives to collaborate and provide the best possible care to our members. Job Summary The official job title is Community Support Outreach Specialist. The Community Support Outreach Specialist cultivates relationships with community programs, members, and leaders. They develop assistance programs, offer crisis intervention for the homeless, and provide expert referrals and advocacy to help secure permanent housing while also providing intensive support to resolve housing barriers for individuals experiencing homelessness. The specialist also implements ongoing efforts to support members after securing housing, ensuring continued development of life skills, financial literacy, and home management skills to promote long-term stability and self-sufficiency. The program we serve will include programs and centers from the community support services section below. Responsibilities Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information to assist in finding and sustaining housing. Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment. Keep communication channels open and proactively solve problems with individuals, interdisciplinary teams, members of Community Support, potential employers and training programs. Offer personalized case-management support that is individualized, culturally competent, family-focused, goal-driven, strengths-based and appropriate to ensure members are matched with resources while considering income-generating abilities. Provide personalized support in life skills, job preparation, and financial literacy to guide members toward self-sufficiency by offering essential training in home care, job readiness, and budgeting. Maintain member records, track outcomes in appropriate databases, and submit monthly and weekly progress reports to Supervisor. Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, and consult with service teams, social workers, and case managers as needed, monitoring member progress toward agreed upon goals. Perform additional duties as assigned. Community Support (CS) Services Housing Transition Navigation Services Housing Tenancy and Sustaining Services Community Transition Services / Nursing Facility Transition to a Home Housing Deposits Short-Term Post-Hospitalization Housing Education and Experience High school diploma, GED, or equivalent is required. Minimum of one year of experience in case management, patient care, customer service, call center, or similar patient care field. Required Skills/Abilities Valid California driver's license and vehicle insurance. Excellent communication, interpersonal, customer service, active listening, and organizational skills. Computer skills for documentation, email, and chat support. Proficient reading, writing, typing, and proofreading abilities.Ability to work independently and collaboratively in a team to provide member care. Proficiency in multitasking, organization, financial management, planning, and attention to detail. Capability to perform under emotional stress and conflict, handling uncooperative members and families. Ability to use resources for problem-solving while maintaining composure and empathy. Physical Requirements Ability to travel using a personal vehicle for outreach visits; mileage reimbursement at standard rate. Must complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy. Prolonged periods sitting at computer-operated office desk. Lift up to 15 lb. Pay range: $25 USD - $28 USD Benefits Medical, Dental, & Vision Benefits after 60 days of employment. Short-term and long-term Disability Benefits. Voluntary Accident, Critical Illness, and Hospital Indemnity Plans. Flexible Spending Accounts. Employee Assistance Program (EAP). 401(k) plan effective after one year. Paid Vacation and Sick Leave. Paid Holidays. Employee Referral Program. Company Discount Program. Equal Employment Opportunity Optima Medical Management Group and its divisions are Equal Opportunity Employers. We provide employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other protected characteristic. We are committed to providing reasonable accommodations for individuals with disabilities. Pre-Employment Optima Medical Management Group is a drug-free workplace. Employment is contingent upon successful pre-employment drug screening and background check. #J-18808-Ljbffr Serene Health