Patient & Family Concierge, Senior- 12E Integrated Medicine

Join Our Team as a Patient & Family Concierge, Senior at UPMC Mercy!

Are you highly organized, love the excitement of a busy day, and looking to directly impact patient care? The Patient & Family Concierge, Senior role is perfect for you! We are currently searching for a role to work full-time hours (3, 12-hour rotating shifts each week) supporting our 12E Integrated Medicine Unit at UPMC Mercy. Shift times are typically 12 hours and have start times at 7am and 7pm. Overnight shifts earn an extra $1.10 more per hour.

The Patient & Family Concierge, Senior provides compassionate service and support to patients, families, and visitors during their stay. The goal is to create a top-notch experience for everyone and you will serve in various capacities across the unit based on changing needs, including:

• Greet all patients, family members, visitors, and staff members and help with destination coordination
• Assist with all communications regarding the department
• Accurately update and maintain patient flow- admitting and discharging patients throughout the day
• Coordinate patient tests and procedures and offering administrative support
• Answering phone calls and call lights
• Managing supplies and equipment

Above all, this position will focus on patient and guest satisfaction and quality of care from first to last impression.

About UPMC Mercy’s 12E Integrated Medicine Unit

• Fast-Paced & Diverse: Our 35-bed Acute Care Unit is home to patients with a wide range of acute medical diagnoses and complex care needs.
• Learning & Growth: 12E offers a rich environment for professional development and learning. Interested in working in the Emergency Department or Behavioral Health? 12E will teach you the skills to get there!
• Teamwork & Collaboration: We emphasize strong multidisciplinary collaboration and communication to provide the best care for our patients.
• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times
• High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED
• 6 months of experience as a Patient & Family Concierge or equivalent (equivalent can be customer service or patient care focused)
• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Concierges
• Ability to follow written and verbal instructions

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran