Souvenir Operations Manager - Gateway Arch Riverboats

Operations ManagerSince 2001, the core of Photogenic has been creating unique souvenir photography solutions. As the Souvenir Division of Cherry Hill Programs, the Photogenic team brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions and destinations across North America, our company contributes millions of holiday and souvenir experiences for children and families, year after year.As Operations Manager, you will create the magic by overseeing daily operations for our photo operations at the Gateway Arch River Boats and implement strategies to drive profitability and efficiency at each venue. The ideal candidate will also lead, develop and motivate the local team to achieve personal, professional and company goals.Our Operations Manager Will AlsoPromote a positive, collaborative environment and maintain our core values and policiesManage schedules, assign duties, and optimize labor to ensure all locations are staffed for successDetermine staffing requirements and assist with hiring, onboarding, and training as neededEnsure daily operations are maintained as scheduledCreate and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targetsCoordinate field personnel, equipment, and mange inventory of suppliesCoach and develop team members to drive revenue, reduce cost and provide world class guest serviceAnalyze sales activity and reports to identify trends/opportunities and implement plans to drive a successful operationCommunicate and partner with the District Manager/Regional Manager to drive alignment and overall strategy for designated venue(s)Establish and maintain positive and successful vendor relations with staff at all locationsPartner with host venue to support a seamless, efficient operation with a focus on guest service and profitabilityAddress and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recoveryAll other duties as assignedWhat We're Looking ForPositive attitude and strong work ethicTeam player who can work independently and understands the importance of leadershipExcellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisionsAbility to process sales transactions and comfortable with cash handlingFlexibility and willingness to work during "peak" retail hours, such as evenings, weekends, and holidaysComfortable working in an outdoor environment in natural weather conditionsKnowledge, Experience & SkillDirect industry experience highly desiredPrevious supervisory/management experience requiredDemonstrate excellent interpersonal and communication skillsStrong people management skills and a passion for developing talentAbility to lift and carry equipment up to 50 pounds and stand for prolonged periods of timeWhat Else Can You ExpectA fun, fast paced, and passionate environmentComprehensive benefits package including medical, dental and vision benefitsPTO (Paid Time Off)401K matching (After 1 year of employment)Free photos for friends and familyWe Work Together to Win TogetherOur mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company's success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.