Operations Support Analyst

Analyst Operations Support performs day-to-day efforts toward wage and hour compliance at all First Student Locations. Responsibilities Enforce locations’ adherence to operational standards while delivering planned direct labor efficiencies. Perform reviews and trainings for adherence to all applicable Wage and Hour regulations while utilizing FOCUS and related systems, ensuring locations apply the rules, regulations, and proper system utilization. Prepare, analyze, present and maintain location Category data for performance reporting purposes. Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad‑hoc analyses. Follow procedure and appropriate conduct when auditing and interacting with the field to ensure delivery evokes compliance and success. Work closely with Director Operations Support as a main resource and SME in current location and area performance. Be prepared and available to assist in other First Student projects as needed, recent initiatives that have been supported include PC refresh, the Active Directory Project and the Employee Portal. Engage other Operations Support team to provide locations with excellent service in data importing, training, and supporting customer‑facing tools. Qualifications Minimum education: Bachelor’s degree (or equivalent) preferred. 2‑4 years related experience. Project management skill sets preferred. Ability to partner with operations with strong focus on client service. Very strong analytical skill set required with proven ability to break complex problems into simple components for effective communication. Experience in a leadership role demonstrating ability to influence, coach and inspire individuals to achieve company, departmental and individual performance goals. Demonstrated ability to effectively and enthusiastically lead change. Sound business judgment as evidenced by the ability to set priorities and plans, elevate issues appropriately and drive for results. Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug‑free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. In Washington State, all technician and driving positions, including van drivers and other positions requiring employees to drive a company‑owned vehicle, are considered safety‑sensitive and are subject to drug and alcohol testing. #J-18808-Ljbffr FIRST MANAGEMENT SERVICES LLC