Financial Center Manager - Houston West

Job Overview The role is responsible for managing a financial center and its employees on a day‑to‑day basis. It operates as a business owner and fosters a team environment, instilling an effective client‑centric and risk culture in the center, and helping clients achieve their financial goals. The role mandates ensuring operational excellence and cohesive effectiveness. Responsibilities Develops talent, including proactive sourcing of candidates Manages client traffic, engaging and appropriately routing clients, and fostering client retention Manages business results through formalized management routines and coaching Creates a world class client experience environment Manages market-level initiative prescribed by market leaders Drives operational excellence by engaging employees on business strategy Manages organizational priorities and effective execution Managerial Responsibilities Breaks down barriers to create a more inclusive environment that supports company D&I goals Challenges end-to-end process efficiency and effectiveness, champion data‑driven decision‑making and removes obstacles to optimize operations Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization Coaches to sustain and elevate organizational performance while differentiating to ensure pay for performance Efficiently allocates and manages resources across the organization to drive short and long‑term profitability Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage Required Qualifications 1+ years leadership experience demonstrated through one or a combination of coaching, training, or motivating a diverse work team Self‑starter with strong work ethic and intense focus on results, acting in the best interest of the client Collaborates effectively to build and nurture relationships Displays passion, commitment and drive to improve client experiences Confident in identifying solutions for clients based on their needs and resolving problems independently or by engaging others Communicates effectively and confidently, comfortable engaging all clients Adapts to new information and technology platforms Applies strong critical thinking and problem‑solving skills to meet client needs Follows established processes and guidelines, adhering to applicable laws and regulations Manages time and capacity efficiently Manages complexity, prioritizes tasks, delegates and executes in a fast‑paced environment Interprets performance results, seizes opportunities to drive success and holds others accountable to results Flexible to work weekends and/or extended hours as needed Desired Qualifications 1+ years management experience including hiring, coaching, and developing direct reports Experience in financial services and knowledge of the financial services industry, products and solutions Experience working in an environment with individual and team goals where goals were routinely met or exceeded Skills Customer Service Management Performance Management Coaching Customer and Client Focus Talent Development Risk Management Sales Performance Management Business Operations Management Recruiting Result Orientation Referral Management Leadership Development Inclusive Leadership Prioritization Problem Solving Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) • Hours Per Week: 40 #J-18808-Ljbffr Bank of America