Implementations Technician - Medford, OR

Job Description

Job Description

Cook Solutions Group (CSG) is looking for a Full-Time Implementations Technician to join our Corporate Install Team in Medford, OR. In this role, you will be responsible for the staging, installation, support and troubleshooting of surveillance and security systems and associated hardware and software. You will work closely with Technicians and Project Managers to ensure that all surveillance systems are implemented efficiently and operate optimally, helping to enhance the safety and security of our customers premises while providing an exceptional customer experience.

Location: Medford, OR

Shift: On-Site - Monday - Friday; 8am - 5pm

Pay: $22.00 - $26.00 per hour DOE

Responsibilities:

• Install, configure, and set up surveillance equipment, including cameras, servers, video recorders, network devices, and other related hardware and software.
• Monitor Project Management Board/Ticketing System for assigned tasks.
• Respond immediately to support requests and/or escalate when appropriate.
• Remotely support CSG & VAR technicians relating to CSG technologies.
• Answer phones and provide world-class customer service.
• Troubleshoot issues with minimal assistance and escalate when required.
• Perform daily manual tasks as assigned.
• Operate within RemoteView, Cook Command Center, and other CSG remote support software to perform assigned tasks.
• Maintain accurate and up-to-date records of system configurations, installation details and other project documentation.
• Maintains control and follows safeguards with all company or customer owned property or information to which employee has been entrusted.
• Responsible for supporting and teaching less experienced employees and trainees on company procedures, systems, and techniques.
• Ensures all work is performed to company quality standards and practices.
• Perform other duties as assigned

Qualifications/Education/Experience:

Experience with advanced video surveillance technologies, including cloud-based solutions and AI-powered security systems. Background in networking, system administration, or IT support. High school diploma or equivalent required. A degree or certification in Information Technology, Electronics, or related field is preferred, or 2+ years of hands-on experience with surveillance systems, including CCTV, IP cameras, DVRs, NVRs, and access control systems.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.