Director of Operations

Responsibilities Responsible for overall operations management for all assigned locations/offices Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements Establishes business plan with goals and objectives for the partnership and locations/offices Monitors management reports relating to the partner/office performance Assists with the coordination of sales and client service efforts Performs other duties as assigned Supports the organization's quality program(s) Travels as required Requirements Bachelor's degree from an accredited college or university preferred CPCU, ARM, AIM, and/or AIC certifications preferred 10 years of related experience or equivalent combination of education and experience required to include 7 years of claims management experience and 4 years of supervisory experience Strong technical claims knowledge Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Leadership/management/motivational skills Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies #J-18808-Ljbffr Jobtailor