Customer Advocate

Does this position interest you? We\'re known as an auto glass company. That\'s the focus of what we do. But beyond the glass,\'re so much more. We\'ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you\'ll ever work. The Customer Advocate is one of Safelite\u2019s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction. What You\'ll Get Competitive weekly base pay up to hour.$25.00/hour A benefits package valued at more than $10k*. 401(k) plan with company matching medical “coverage plans customized to suit your needs” commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days Up to $5,250 annually in tuition reimbursement Paid training and all the tools and resources you\'ll need to be successful What You\'ll Do Welcome in-shop customers and resolve customer concerns quickly and efficiently – without breaking a sweat – often coming up with creative solutions. Manage incoming calls, e\u2019mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations. Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information. Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills. Review orders from the national contact center and manage dealer part orders and special accounts. All other duties as assigned. What You\'ll Need High School Diploma/GED/Equivalent required. Experience: 1-3 years telephone operations or business administration experience required. Ability to provide world class customer service in a changing, fast-paced operation. Present a professional appearance and wear personal protective equipment. Ability to travel up to 10%. Safelite\u00AE was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite\u00AE AutoGlass, the nation\'s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops\u2122 across all 50 U.S. states, while Safelite\u00AE Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We\u2019re People Powered: Our people come first. We care about your well-being and we\'ll give you what you need to have a happy work/life. We\u2019re good at what we do: we\'re proud of our 88% Net Promoter Score (NPS). We\u2019re big: We\u2019re owned by Belron\u00AE, the world\'s largest vehicle glass company, spanning 40 countries across 6 continents. We\u2019re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us – we\’ve even recycled 107K+ tons of glass to date. We\u2019re diverse: Safelite welcomes everyone. We valorour diverse workforce and suppliers, and we\'re proud to be an equal opportunity employer. We don\'t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. Accessibility Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. #J-18808-Ljbffr Belron