Janitorial National Director of Operations

The Director of Operations is responsible for all nationwide operations for janitorial and facility services. This role serves as a key member of the leadership team and reports directly to the President. 

This is a principal role in ensuring overall quality, efficiency, and success of our operations. The Director of Operations will work closely with leadership in Sales, Risk Management, HR, Procurement, and Finance to help execute and implement strategies for operational excellence, company growth and profitability. 

The Director of Operations will lead, mentor, and develop regional, area, and site management to ensure consistent execution of contract scopes, staffing models, and productivity targets.

This position offers a competitive compensation package that includes a Base Salary, Bonus Opportunity, Company Vehicle, and additional benefits. Ask the recruiter to learn more about the full compensation package. 

• Incentive bonus eligible
• Unlimited Paid Time Off
• Comprehensive Benefits Package - Medical, Dental, and Vision
• Free Telemedicine Services on Day 1*
• Free Prescription Discount Program
• 401 (k)
• Get paid when you need it with PNC EarnedIt
• Financial Wellness Support from PNC Workplace Banking
• Employee Assistance Programs
• Training & Development Opportunities
• Employee Recognition Programs
• Employee Stock Purchase Plan
• Nationwide Transfer Opportunities and Career Development

Additional benefits may vary by location and eligibility. Additional benefits may include vacation, holiday, and sick pay, as well as medical, dental, vision, Employee Stock Purchase Plan, and other voluntary insurance products. Ask your interviewer for details.

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*Not available in AR.

• Oversee all national janitorial and facility services
• Structure and standardize processes across services
• Oversee Client Relations and Satisfaction 
• Control Budgets
• Optimize Costs
• Manage management teams
• Design, build, and implement staffing models and KPIs
• Provide regular performance updates to senior leadership 
• Remain knowledgeable of all phases of operations.

Skills Required 

• Ability to set the standard for performance through visible, engaged leadership. 
• Capacity to mentor mid-level staff and design effective training programs.
• Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment.
• Strong business acumen with a broad understanding of fundamental business principles. 
• Analytical problem-solving skills with an impeccable attention to detail.
• Knowledge of P&L management, budgeting, forecasting, and labor-cost calculation
• Contract Negotiations
• Competency in building scalable workflows, growth strategies, and contingency plans. 
• Deep knowledge of commercial cleaning chemicals, supplies, advanced equipment operation, and floor care techniques. 
• Strong project management skills with a focus on execution and results. 
• Excellent verbal and written communication skills. 
• Strong tech literacy 

Experience Required

• 7 - 10 years managing commercial janitorial and facility operations. 
• 5 years of direct experience managing a multi-tier hierarchy, specifically overseeing Area Managers, Project Managers, and large frontline cleaning teams.

Education

• Bachelor’s degree in business, accounting, or a related field. 
• MBA or equivalent graduate degree preferred. 
• Bilingual: English & Spanish preferred. 

Work Environment/Hours  

• A full-time exempt (salaried) position.
• Travel as needed based on operational and business needs.

Physical Requirements 

• Ability to lift items of up to 25 lbs. (i.e., walk, stand, bend). 
• Ability to sit at a desk, utilizing office equipment (computer, phone, etc.). 
• Valid reliable transportation and state driver’s license. 

We are proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. We also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.

We are committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.