Service Cashier - Mazda of North Miami

Receptionist/Office AssistantWe are seeking a receptionist/office assistant with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination.This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable. The ideal candidate must have dealership experience and excellent knowledge of Excel.Every employee with Mazda of North Miami is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!What We OfferPrivately ownedToyota and Mazda of North Miami have won numerous awards and are ranked among the Top 150 Dealership groups in the CountryIncredible locationCareer opportunity - many of our staff have been with us for more than 15+ yearsAccess to our sister store’s gym for employees with treadmills, stationary bikes, elliptical machines, rowers, and free weights to promote a healthy lifestyleBest in class benefits package, including 25% match on 401k!Paid holidays (Producers): New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day & your Birthday!Vacation (Department Manager) 5 weeks, (All other Managers) 3 weeks, (Producers) 1 week after 1 year of service, 2 weeks after 2 years of service, 3 weeks after 5 years of service, 4 weeks after 10 years of service, 5 weeks after 15 years of serviceResponsibilitiesCalculate the customer’s bill using the dealership’s computer systemReceive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticketMake change accurately and issue receipts to customersAnswer phones and direct consumer to the proper department and follow up in a timely mannerHandle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolutionOperate switchboard telephone systemCommunicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on holdAssist the managers with various clerical duties as neededBe friendly, professional, courteous and efficient when working with all customers and employeesFamiliarize yourself with department structures & internal procedures for assisting customers efficientlyQualificationsExperience with Microsoft Office suite is a plusAvailable to work flexible hours on weeknights & weekendsAbility to communicate customers' interests needs and requests to management and sales personnelProfessional personal appearanceClean driving record