Customer Service Representative

Job Description

Job Description

As an on site, full time, Customer Service Representative (CSR) for a family owned plumbing company, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our customers, and your primary goal will be to ensure their satisfaction with our products and services. Your ability to communicate effectively will be critical to your success in this role. Overall, you will play a key role in maintaining our company's reputation for outstanding customer service.

Minimum Qualifications:

High school diploma or equivalent
1+ years of experience in a customer service role
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office and other relevant software

Preferred Qualifications:

Associate's or Bachelor's degree
Bilingual in English and Spanish
Strong problem-solving skills

Responsibilities:

Answer inbound calls
Data entry
Dispatch the right calls to the right service professional in the field
Record detailed information without errors
Provide excellent customer service in a friendly manner
Some clerical and administrative functions
Perform all other duties assigned by Manager or Senior Management.

We offer full time (40 hours per week) M-F. No nights or weekends. All major holidays off with pay. 2 weeks of paid days off