Inside Sales / Customer Service

Inside Sales / Customer Service

Nesco Resource is hiring an Inside Sales / Customer Service for our Client in Conover, NC Pay: $19.23-$24.04 hour Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.

Job Description Summary

In this entry-level sales position, you will learn the basics necessary to sell PSI-Polymer Systems machinery into the plastics extrusion market, while gaining experience in customer interaction, prospecting potential leads, and assisting sales team members. This is a great entry point for anyone with a desire to succeed, who thrives on creating opportunities, like the occasional freedom of the road, and who wants a path to a Regional Sales Engineer position.

Education/Experience Preference

Associates or Bachelor degree, (Business or Engineering) or equivalent education and experience in industrial sales.

1-3 years of experience in a similar position is preferred

Preferred Skills/Abilities

• Proficiency in Microsoft office, writing, presentation, spreadsheet, and email applications
• Persuasive communication skills
• Takes initiative, with or without the assistance of others
• Product knowledge and experience is preferred
• Excellent customer relation skills
• Excellent verbal and written communication skills
• Strong organizational skills
• Strong problem-solving skills

Training program details

The technical nature of our product line will appeal to those who are problem solvers and/or mechanically inquisitive. You will become involved in the sale of equipment used to produce such items as plastic film, medical masks, adsorbent cloths, water & gas pipe, weather stripping, tape, plastic lumber, roofing shingles, adhesives, food packaging, and a host of others. The program includes:

• Onboarding logistics, introductions, infrastructure orientation (how and where to find things), Contact Record Management (CRM) training, introduction to Sales Tools.
• Assembly/Shop operations hands-on
• Spare parts sales & support
• Machinery quoting
• Customer service
• Sales strategies and techniques

Tasks

• Generate and qualify new sales opportunities
• Promote PSI competitive value proposition based on defined customer needs
• Provide commercial and technical support for existing user or prospective buyer inquires
• Maintain customer records using CRM software
• Keep daily record of calls and information requests sent, generate end of day activity report
• Follow up on previous projects
• Prepare sales trip proposals and trip reports
• Assist buyers in the selection and sizing of equipment after defining needs and specifications
• Prepare and submit commercial quotations
• Negotiate prices and/or terms
• Answer customer's questions about products and availability
• Maintain quote log
• Develop and present product sales presentations in person or using video conferencing, Webinars, etc.
• Inform customers of delivery schedules/changes
• Provide customers with technical support
• Professional sales development ongoing

Travel

• Ability to travel as may be required for training and eventual account coverage
• Time on the road Occasional. foreseeably no more than 10%-20%

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.