Service Scheduling Coordinator

Job Description

Job Description

Service Scheduling CoordinatorAbout the CompanyGuardian Fire Protection Services, LLC is a leading provider of fire protection, life safety, and security solutions, proudly serving the Mid‑Atlantic, Midwest, and Southeast regions for more than 45 years. Headquarters in Rockville, Maryland, Guardian operates 24 offices across 8 states and supports more than 90,000 customers across a wide range of industries. Guardian delivers comprehensive, end‑to‑end service across the fire, life safety and security industries. Our capabilities include fire sprinklers, fire alarms and monitoring, fire pumps, extinguishers, special hazards systems, marine fire protection, and integrated security solutions that include access control systems and CCTV. Our continued growth is fueled by deep technical expertise, trusted customer relationships, strong business performance, and a disciplined acquisition strategy that ensures consistent quality and service across all locations.Our People & CultureAt Guardian and our affiliated companies, our people are the foundation of our success. We're committed to hiring and developing talented, passionate professionals who share our mission to protect lives and property. As we continue to grow, we offer meaningful career opportunities within a dynamic organization focusing on customer service, technical expertise, collaboration and long-term success.Learn more at About The OpportunityGuardian is looking to hire a Service Scheduling Coordinator. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills.Job Duties include but are not limited toContinually call our large customer data base to schedule appointmentsObtain information from customers for necessary inspectionsData entry of customer informationDevelop daily routes by geographic area for 10+ technicians that meet revenue expectationsAnswer customer calls to schedule inspections, repairs and emergency servicesOther duties may include but not limited to filing, faxing, copying etc.Ability to work well under pressure and with multiple departments and personnel and be a team player.Must communicate very well with co-workers and customers.QualificationsExperience in fast paced call center / telemarketing / dispatcher environment preferred.Excellent verbal, written and customer service skills.Prior experience in a commercial services company preferred but not required.Proven ability to oversee an essential business function and meet goals/deadlines.Thorough knowledge of general office procedures and equipment.Ability to function in a fast-paced, team-based environment.Must be analytical and have excellent problem-solving skills.Must enjoy talking to customers and have a successful history of developing relationships with customers.Must be goal oriented and highly motivated to meet department goalsThis is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their successSelf-Starter with great organization skills, especially time management skills.CompensationHourly pay: rate is dependent on candidate's experienceQuarterly BonusesBenefitsWe offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.401K with a company matchMedical and dental insuranceCompany paid ShortCompany paid Long Term DisabilityCompany paid Life insurancePre-tax accounts for health and dependent careAflacVacation and Personal timePaid holidays*Guardian Fire Protection Services, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.#GuardianFireProtection #ServiceCoordinator #Hiring #Dispatching #Scheduling #Rockville #MarylandJobs #FireProtection