Northside Gwinnett Outpatient Center Administrative Assistant

Northside Gwinnett Outpatient Center Administrative Assistant

Position: Northside Gwinnett Outpatient Center Administrative Assistant

Location: Lawrenceville, Georgia

Experience: Customer Service and Administrative Assistant experience is preferred

Employment Type: Full Time/40 hours per week

Innovative Therapy Concepts is a Physical Therapist owned and operated Therapy management organization that was founded by Joe Sapp, PT in 2006. We began our partnership with Northside Gwinnett in 2013 to provide therapy services throughout the Northside Gwinnett system. ITC is searching for an administrative assistant that is passionate about patient recovery in a teamwork environment. Northside Gwinnett Outpatient Center is a new facility that opened in January of 2022. Northside Gwinnett Outpatient Center serves patients with the following needs: cardiac, pulmonary, physical therapy, occupational therapy, speech therapy, wound care, lymphedema, and lab work needs. Our administrative assistant team works together to ensure all patients are scheduled in a timely and accurate manner and receive the best customer service possible at our facility.

What We Offer:

• Excellent benefits package, including 401k with company match - Vested from day one
• Wellness Program where we reimburse up to $30 a month towards gym membership as well as participation in active community events (5 K's/Fun Runs/Mud Runs/Triathlons/etc.)
• Team-focused approach among the administrative assistant team along with therapists, nurses, and referring physicians to ensure all of our patients get the proper care they need.

We Are Seeking:

• Administrative Assistant with a strong drive to learn and grow - enhance your administrative assistant skills while working with an experienced team
• Candidate with a strong emphasis on customer service and attention to detail
• Responsible individual with a solid work ethic
• Excellent communication and people skills

Responsibilities

Responsibilities

• Treats patient with kindness and professionalism
• Answer phones and returns messages in a timely manner
• Check in patients verifying their information to ensure therapist is notified quickly to maintain therapist's schedule as well as patient's schedule
• Appropriately schedules patients with varying diagnoses according to patient's orders.
• Displays team mindset and works with team to ensure all tasks are completed by the end of the day
• Interviews patients, or other legally appropriate parties, in a customer-focused manner to obtain patient information necessary for registration, billing, and collection including patient, guarantor, and emergency contact demographics, insurance coverage to include subscriber demographics, and medical reason for visit (Diagnosis Codes) and procedure (Procedure Codes), if applicable. Enters all information into registration system.
• Answers patient questions regarding routine pre-registration procedures and pertinent hospital policies.
• Identifies patients with inadequate or non-existent insurance coverage by appropriately conducting insurance eligibility search, reducing the incidence of claim denial. Makes appropriate referrals to insurance verification personnel or financial counseling personnel by placing appropriate standard note codes into each pre-registration.
• Performs surgical case linking, if necessary, by reviewing surgery schedule and converting temporary account into a permanent account number.
• If required, contacts referring physician office to confirm patient's order information and obtaining physician's office notes for the patient if necessary for treatment.
• Determines applicable insurance co-pays and deductibles by appropriately conducting insurance eligibility search. Offers financial options, including financial assistance, and attempts to collect patient responsibility during pre-registration. Instructs patient to be prepared to make any necessary financial arrangements for any outstanding deductibles or co-pays at the time of service to reduce accounts receivable days and potential for bad debt.
• Must adhere to departmental Uniform / Dress Code policy.
• Is willing and able to orient/train new hires to the department if need be.
• Complies with all established hospital and departmental policies and procedures.
• All other duties as assigned.

Qualifications

Qualifications/Core Competencies:

• Adaptability
• adapts to changes in the work environment
• manages competing demands
• accepts criticism and feedback
• changes approach or method to best fit the situation
• Business Ethics and Compliance
• upholds organizational values
• performs duties in an ethical manner
• understands and respect patient's and customers' rights
• adheres to rules regulations and policies
• operates within scope of position
• Customer Service
• displays courtesy and sensitivity
• manages difficult or emotional customer situations
• meets commitments
• responds promptly to customer needs
• solicits customer feedback to improve service
• Dependability
• responds to requests for service and assistance
• follows instructions, responds to management direction
• takes responsibility for own actions
• commits to doing the best job possible
• keeps commitments
• meets attendance and punctuality guidelines
• Safety and Security
• observes safety and security procedures
• determines appropriate action beyond guidelines
• uses equipment and materials properly
• reports potential unsafe conditions
• Age-Specific Care
• demonstrates knowledge of growth and development
• conducts age appropriate assessment
• provides age appropriate care
• uses appropriate communication technique
• Initiative
• volunteers readily
• undertakes self-development activities
• seeks increased responsibilities
• takes independent actions and calculated risks
• looks for and takes advantage of opportunities
• asks for help when needed
• Performance Improvement
• participates in performance improvement efforts
• strives to increase personal productivity
• develops efficient work methods
• seeks ways to improve systems and services
• focuses on achieving patient satisfaction
• Job Knowledge
• demonstrates technical skills and knowledge
• exhibits ability to learn and apply new skills
• keeps skills and knowledge current
• acts as resource in area of specialty
• Judgment
• displays willingness to make decisions
• exhibits sound and accurate judgment
• supports and explains reasoning for decisions
• includes appropriate people in decision making process
• makes timely decisions
• Interaction with Patients and Other Customers
• listens and responds to patient needs
• respects patients' confidentiality and privacy
• treats patients and families with compassion
• adapts communication to meet patient needs
• supports social, spiritual and cultural needs
• manages difficult or emotional patient situations
• Planning and Organization
• prioritizes and plans work activities
• uses time efficiently
• plans for additional resources
• integrates changes smoothly
• sets goals and objectives
• works in an organized manner
• Teamwork
• balances team