Marketing Associate for SMS compliance

Role Description

We’re looking for an A2P & Email Deliverability Operations Specialist to help build and scale the core communication infrastructure that powers Moxie’s provider network. This role combines strong operational discipline with a technical mindset. You’ll own the systems that ensure providers can reliably reach their patients—from A2P SMS registration and Twilio verification to Mailgun setup and email deliverability.

You won’t just follow a process—you'll help build and improve it. From fixing DNS issues to creating trackers and exploring automation, your work will directly impact how quickly providers launch and how effectively they communicate. This is a great role for someone who loves structured systems, catching details others miss, and making workflows run smoothly at scale.

What you’ll do

• Own A2P registration end-to-end: Manage the full 10DLC/A2P process for all providers — from submission to approval — ensuring fast turnaround times and high-quality applications.
• Manage CNAM and SHAKEN/STIR registrations: Ensure accurate caller ID display and improved call deliverability by managing CNAM and SHAKEN/STIR setup within Twilio for all client accounts.
• Manage email setup and deliverability: Set up and maintain Mailgun accounts, configure DNS (SPF, DKIM, DMARC), and ensure domains are properly authenticated and ready to send.
• Drive domain warming processes: Manage email warming (e.g., via Warmy) so providers launch with strong sender reputations and avoid deliverability issues.
• Reduce provider launch friction: Identify and fix bottlenecks that delay SMS or email readiness, helping providers go live faster.
• Build visibility into systems: Create and maintain trackers or dashboards that show real-time status of A2P registrations, email setup, and domain health.
• Systematize and improve workflows: Turn repeatable processes into clear SOPs and continuously improve them—including exploring automation and AI tools.
• Collaborate with internal teams: Work closely with Provider Success and Marketing to ensure communication setup is fully integrated into onboarding and campaign launches.
• Become the go-to expert: Act as the internal resource for A2P and email deliverability — troubleshooting issues, spotting patterns, and improving outcomes over time.

Qualifications

• Strong attention to detail: experience working with systems where accuracy is important, like DNS, configurations, or technical setups.
• Hands-on experience with tools like Twilio, Mailgun, or similar SMS/email platforms.
• Experience or strong interest in marketing operations, email systems, or technical workflows.
• Bonus if you’ve worked with DNS configuration (SPF, DKIM, DMARC) or domain/email deliverability.
• Bonus if you’ve built workflows using tools like Zapier, Make, n8n, or similar.
• Problem-solving mindset — you can troubleshoot issues and figure things out independently.
• High ownership — you proactively identify gaps and follow through without being told.
• Clear communicator, especially in async/remote environments.

Benefits

• Own systems that directly impact revenue.
• Build real, in-demand technical skills.
• Work on problems that scale.
• Become a specialist in a valuable niche.
• Help shape how this function evolves.

Company Description

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.