Service Manager - Pest Control

Service Manager

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.

The Service Manager manages and leads the Field Manager(s) and the team of Service Technicians who are responsible for completing the routes and services for our regular customers. The Service Manager hires and trains Service Technicians to provide best-in-class service to our valued customer base. This position is on-site and reports to our Norcross, GA branch.

Responsibilities:

• Interview, hire, and train Service Technicians on both technical skills and customer service, ensuring they understand sales assist leads and can identify new service opportunities for the sales team.
• Perform field training, manage customer account audits, resolve inquiries or complaints, and review online service feedback, providing coaching to Service Technicians as needed.
• Collaborate with the Field Manager, Service Technicians, and sales professionals to optimize business operations, manage service routes (including special scheduling), and maintain inventory and GPS systems.
• Run service routes as needed, conduct daily service ticket audits, assist with incident reporting, adhere to the expense budget, and participate in weekly key manager meetings.

Qualifications:

• High School Diploma or GED.
• 2+ years of pest control experience and previous management experience preferred.
• Must be 21 years of age or older, possess a valid driver's license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role. Driving record must meet the company's insurance standards.
• Earn and maintain state-required training and pest control licensing if applicable (provided).

Pay and Benefits

EcoShield is proud to offer competitive pay and full benefits!

• Weekly Pay – get paid every Friday!
• This position offers an annual salary range of $60,000-70,000, with additional compensation opportunities.
• Paid sick and vacation time along with 10 company-paid holidays
• Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA).
• Short-term and long-term disability coverage, plus voluntary life insurance.
• 401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%.
• Access to the Employee Assistance Program (EAP)
• Discounted pest control services for employees and their friends/family.

Physical Demands and Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job.

Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

• Must be able to walk, stand, bend, kneel, crouch, and crawl to access tight spaces like basements, attic and tight spaces
• Capable of regularly lifting up to 50 pounds, with occasional heavier lifting
• Requires clear vision for both close and distant tasks, with adjustable focus
• Must be able to stand for long periods, perform physical tasks, and manage repetitive motions
• Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required.
• Moderate noise level in the work environment
• Potential exposure to pests, mold, allergens, and structural hazards; safety gear required

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

EEO Statement: EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.