Bilingual Mandarin Regional Operations Manager

Bilingual Mandarin Regional Operations Manager

Oversee and manage Delivery Service Partners (DSPs) and sorting center operations, ensuring compliance with company standards and performance metrics.

Implement and enforce OSHA safety regulations, including regular safety drills and compliance audits.

Maintain accurate records of warehouse operations and generate periodic reports on performance and compliance.

Develop, implement, and continuously monitor quality control and quality assurance processes.

Analyze operational performance data to drive continuous improvement across all operational functions.

Coordinate cross-border logistics between China and international markets, ensuring timely and efficient delivery.

Manage budgets, cost control, and key performance indicators (KPIs) for warehousing and delivery operations.

Lead daily operations meetings and conduct team performance evaluations.

Oversee DSP onboarding, management, and long-term partnership development.

Design and implement training programs to improve service quality and operational efficiency.

Manage regional fleet operations, including task allocation, cost efficiency, and vehicle utilization optimization.

Oversee both in-house and outsourced fleet resources to maximize capacity and efficiency.

Continuously optimize pickup models, logistics processes, and resource planning strategies.

Coordinate with internal teams and external partners to ensure alignment and smooth execution.

Handle day-to-day operational issues and respond quickly to emergencies or unexpected situations.

3+ years of experience in warehousing, fulfillment, or last-mile logistics operations, with hands-on team and site management experience.

Strong understanding of warehouse workflows, including sorting, linehaul, and last-mile delivery operations.

Experience in cross-border logistics, courier networks, 3PL, or e-commerce fulfillment is a strong plus.

Comfortable working in a fast-paced, startup environment with a hands-on approach.

Strong analytical mindset, with the ability to use operational data to drive decision-making.

Quick response capability, strong communication skills, and a continuous improvement mindset.

Business level fluency in both English and Mandarin; experience working in a U.S.