VP of Sales and Operations

VP of Sales and Operations LX Group is a family‑owned business that has been serving the foodservice and equipment industry for over 30 years, supporting customers across North America. Role Overview The Vice President of Sales & Operations will lead REM’s retail and branch performance, expanding the regional footprint and ensuring an exceptional customer experience. Key Responsibilities Sales Strategy & Branch Growth Develop and lead retail and branch-level sales strategies to drive top‑line growth and margin improvement. Set and manage sales goals, pricing strategies, and local market campaigns. Evaluate new market opportunities and oversee branch expansion planning and execution. Branch Operations & Execution Own day‑to‑day operations across all REM branches, including retail sales, customer service, warehouse, and fulfillment. Standardize processes across branches to ensure consistency, efficiency, and a best‑in‑class customer experience. Drive store‑level KPIs, visual merchandising standards, inventory accuracy, and operational discipline. Customer Experience & Community Engagement Foster a service‑first environment for walk‑in customers, contractors, and restaurant partners. Lead in‑store experience design and customer feedback programs. Represent REM at local business events and industry forums. Build and mentor a diverse, high‑performing team of store managers, sales associates, and operations leaders. Implement training programs, performance reviews, and leadership development initiatives. Cross‑Functional Collaboration Work with corporate strategy, supply chain, and marketing teams to align priorities with company initiatives. Support systems implementation (POS, ERP, CRM) and digital transformation efforts. Act as the customer voice in product selection, pricing, and promotional planning. Qualifications Mandarin speaking strongly preferred. 10+ years of experience in retail operations, sales management, or multi‑unit leadership in foodservice or industrial retail. Proven ability to lead geographically distributed teams and scale branch‑based business models. Strong financial and operational acumen with a track record of driving profitable growth. Deep understanding of customer behavior in B2B or contractor‑facing retail environments. Hands‑on leadership style with comfort navigating between strategic and tactical responsibilities. Experience leading a flagship business unit of a family‑owned company with deep community roots and growth ambitions. High‑impact role with autonomy, visibility, and direct partnership with the CEO. Competitive compensation package with performance‑based incentives. Comprehensive medical, dental, and vision benefits. Opportunity to shape the future of a values‑driven company where relationships matter. People‑first culture celebrating hard work, loyalty, and legacy. #J-18808-Ljbffr Restaurant Equipment Market LLC