Customer Service Specialist

Adecco Staffing is currently hiring experienced Call Center Representatives for a temp-to-hire opportunity in Boston, MA.
Pay Rate: $23.00–$25.00/hour
Location: Boston, MA

Available Schedules

2nd Shift (Full-Time)

• 2:00 PM – 11:00 PM
• Includes every Saturday
• One weekday and Sunday off

Responsibilities

• Handle a high volume of inbound calls (200–300 calls per shift) from hospitals and private medical offices.
• Follow structured call scripts while providing professional, empathetic customer service.
• Triage incoming calls based on urgency, including emergency situations.
• Page on-call medical staff for urgent or critical requests.
• Support hospital teams with after-hours communication.
• Maintain and update schedules, databases, and directories.
• Accurately document all calls while working across multiple computer systems.
• Handle confidential patient information in compliance with HIPAA and company policies.

Qualifications

• Previous call center experience required.
• Medical call center experience preferred.
• Excellent communication and customer service skills.
• Professional phone presence.
• Ability to multitask and accurately document information while following established procedures.
• Typing speed of 40+ WPM preferred.
• High School Diploma or equivalent required.

Bonus

Associates who are converted to a temp-to-hire assignment during this hiring cycle and remain actively employed for six (6) months will be eligible to receive a $500 one-time retention incentive upon reaching their six-month anniversary.
If you're interested in joining a team that supports healthcare professionals and patients in a critical communication role, apply today with your resume.
Pay Details: $23.00 to $25.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.