Vice President, Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you\'ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Global Account Processing Network (GAPN) is a part of the Global Consumer and Fulfillment (GCSF) organization within Global Servicing (GS). GAPN is comprised of teams that provide critical account processing for our customers -Global Billing Network, Global Card Issuance, Global Payment Servicing, Travelers Cheques & Prepaid Services, Customer Fulfillment Network, and KYC & AML Operations.The Vice President, Back-Office Operations will report to the GAPN Vice President & General Manager and is responsible for leading a global back-office operations team, delivering strong results across colleague, customer, regulator, and shareholder dimensions.This role oversees the Know Your Customer (KYC) and Anti-Money Laundering (AML) back-office operational portfolios, ensuring adherence to financial crime compliance requirements while driving operational excellence, effective risk management, and cross-functional alignment with business objectives in high-volume, time-sensitive environments.As Site Lead for Global Servicing, this role will provide on-the-ground leadership, driving execution discipline, fostering team performance, and serving as the primary point of accountability for site-level outcomes and stakeholder engagement. Key Responsibilities : #J-18808-Ljbffr JPMorganChase