Office Support Clerk Senior - Personal Protection Order Office

Overview & Benefits Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents. When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward. For more information about Oakland County benefits and employee perks, visit the following URL: General Summary Location: Pontiac, MI Compensation: $41,241 - $55,256 Are you a detail-oriented administrative professional who enjoys helping others, working with technology, and ensuring important information is accurate and organized? If you thrive in a fast-paced environment, take pride in providing excellent customer service, and enjoy balancing a variety of administrative responsibilities, this may be the opportunity for you. What You'll Do Serve as a key point of contact for the public and law enforcement, providing exceptional customer service and accurate information with professionalism, tact, and diplomacy. Greet and assist visitors, answer inquiries, and help resolve questions by providing detailed information regarding department policies and procedures. Perform a variety of administrative and clerical support functions using Microsoft Office and department-specific software applications. Review, process, and maintain large volumes of electronic records with a high degree of accuracy and attention to detail. Search, retrieve, enter, verify, and update data to identify and correct errors, omissions, or discrepancies. Prepare, organize, and maintain documents, records, and files in accordance with departmental procedures. Support daily department operations by exercising sound judgment, identifying unusual situations, and taking appropriate action to resolve issues. Provide administrative support to an operational unit and assist with a variety of office functions as needed. Utilize countywide and department-specific technology systems to complete assignments efficiently and accurately. Why You'll Love It Here Make a meaningful impact by assisting residents, employees, and stakeholders every day. Work in a collaborative and service-focused environment where professionalism and customer service are valued. Develop expertise in specialized systems, procedures, and departmental operations. Enjoy a role that offers variety, problem-solving opportunities, and the ability to work both independently and as part of a team. Build valuable administrative, technical, and customer service skills while supporting important public services. Join an organization committed to serving the community and delivering high-quality services to the public. Minimum Qualifications Required Minimum Qualifications Be a high school graduate OR have a certificate of successful completion of the General Educational Development (GED) Test. Have had at least two (2) years of full‑time clerical work experience. Additional Desirable Qualifications Thorough ability to communicate in a clear, polite, and courteous manner. Coursework, training, and/or experience in office support methods and technology. Considerable knowledge of grammar, spelling, punctuation, and arithmetic. Considerable ability to follow oral and written instructions. Considerable skill and ability in operating a variety of office machines such as photocopiers, computer printers and fax machines. Considerable ability to make routine decisions in accordance with departmental policies and procedures. Considerable ability to utilize current word processing, spreadsheet, database, e‑mail and Internet software. Supervision Exercised Orients, trains, checks, and assigns work to student and office support personnel. Essential Job Functions Greets, registers, and assists the public in filling out forms, questionnaires, and applications. Refers clients and forwards messages to proper parties. Provides in-depth information about the programs and services available through the Pretrial & Justice Services department, referring as needed to updated reference documents and fee listings. Responds to various public inquiries and complaints by phone and in person, using knowledge of the computer system and traditional paper files to research and retrieve information. Performs document production, composes and types general letters and memoranda from rough drafts, forms, or general instructions, involving the assembly of data from computer and paper file or record sources. Initiates and completes documents for formal approval, according to department procedures. Inputs text, data, and codes into computer database using correct printed source documents or scanned bar code information. Reviews information for accuracy and corrects as required. Sorts, opens, and distributes in‑coming mail and departmental materials. Scans and uses bar code information to locate and track documents on the computer. Schedules appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties. Reviews and keeps an updated copy of reference listings of personnel and services available for referral. Addresses various forms, envelopes, packages, etc., using a personal computer and printer. Files various reports, documents, correspondence, etc., following standardized office procedures. Operates various office machines such as fax, computer printers, and duplicating equipment. Utilizes current countywide and/or department specific software to complete assignments. Essential Mental & Physical Requirements Ability to communicate to accurately convey information, using tact and diplomacy. Working Conditions Work is performed in a typical office environment. Important Note The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor. Union BU21 - Circuit Court Employees (AFSCME) EEO Statement We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Inclusion Statement Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD. #J-18808-Ljbffr Oakland County