Phlebotomist III Site Lead

Phlebotomist III Site Lead - Longwood, FL, Monday to Friday, 6:00 AM to 3:00 PM, with rotational Saturday, 6:30 AM to 12:30 PM Pay range: $24.04+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best‑in‑class well‑being programs Annual, no‑cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 “MyDay” off FinFit financial coaching and services 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy‑up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Job Overview Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life‑defining health decisions. The PSR III – Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III – Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III – Site Lead will direct daily activity at a Patient Service Center (PSC) or In‑Office Phlebotomy (IOP) and leads more than one PSR on site. The PSR III – Site Lead can provide coverage at multiple locations for multiple roles. Must be able to step in for a PSR II and lead one or more PSR on site. Will act as a coach, mentor, instructor, resource advisor and point of contact for staff on‑site and provide effective onboarding services to new clients. The role may also focus on working with customers who have high complexity and/or volume and require outstanding phlebotomy skills, and a higher level of customer‑facing skills including verbal and written communications, problem solving, and collaboration with multiple functions such as Sales, Laboratory Testing Services, IT connectivity, Billing and Logistics, due to specialty or complex test orders. The PSR III – Site Lead must handle multiple priorities in a high‑volume setting. Responsibilities Collect specimens according to established procedures, including drug screens, biometric screening and insurance exams. Administer oral solutions according to established training. Research test/client information and confirm and verify all written and electronic orders using lab technology systems or a directory of services. Complete all data entry requirements accurately, including patient registration, test order entry and management of standing orders. Enter billing information and collect payments when required, safeguarding assets and credit card information. Perform data entry and processing of specimens, including labeling, centrifuging, splitting and freezing as required by test order. Perform departmental‑related clerical duties when assigned, such as inventory, stock supplies and answering phones. Read, understand and comply with departmental policies, protocols and procedures, ensuring that all staff members follow instructions. Verify patient demographic information, initials and signature post‑venipuncture to confirm tubes were labeled correctly. Assist with compilation and submission of monthly statistics and data. Maintain appropriate phlebotomy logs in a timely manner, such as maintenance logs and temperature logs. Complete training courses and keep up to date with the latest phlebotomy techniques. Travel to territory manager meetings if held off‑site or off normal shift. Participate on special projects and teams. Stay up‑to‑date on company communications and assist with the distribution of technical information to the work group. Perform Point of Care (POC) testing at sites where needed and complete training/competency evaluations per SOP. With appropriate training, act as a mentor and resource for new employees, assisting with transition into the PSC work environment. Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur. Assist with the preparation of schedules for the assigned workgroup or PSCs. Communicate professionally with clients to resolve or refer, and document problems and report critical issues as they occur. Ensure staff follows all safety precautions by wearing a clean, button lab coat, gloves and face shield when required. Assist supervisors with the implementation of SOPs and distribution of technical information and communication to the work group in accordance with Quest Diagnostics guidelines. Ensure facilities are neat, clean and in good repair, and advise Group Leader or Supervisor of required repairs and maintenance. Provide effective onboarding services to new clients. Partner with Supervisor and Group Lead to assist the transition process setting up new offices for both PSCs and IOPs. Must be able to step in for a PSR II and lead one or more PSR on site. Qualifications Required Work Experience Five years phlebotomy experience, including pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available based on staffing needs, including weekends, holidays, on‑call and overtime. Must have reliable transportation, valid driver’s license and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and cover Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy locations with minimal notice. Preferred Work Experience Medical training: medical assistant or paramedic training preferred. Minimum of 3 years in a Patient Service Center (PSC) / In‑Office (IOP) environment preferred. Customer service in a retail or service environment preferred. Physical and Mental Requirements Lift light to moderately heavy objects; performance values as described. Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination. Must perform repetitive tasks with dominant hand frequently throughout the day. Position requires travel. Extensive use of phone and PC. Fine dexterity with hands/steadiness. Talking. Walking. Balancing. Bending/kneeling. Pushing/pulling. Reaching/twisting. Knowledge Commitment to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. Ability to effectively communicate in English. Skills Provide quality, error‑free work in a fast‑paced environment. Work independently with minimal on‑site supervision. Excellent phlebotomy skills, including pediatric and geriatric. Superior customer focus; communicate openly and transparently with peers, supervisors and patients; embrace change; and knowledge of our business. Capable of handling multiple priorities in a high‑volume setting. Make decisions based on established procedures and exercise good judgment. Education High School Diploma or Equivalent (Required) Languages English (Required) Licenses and Certifications Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana); preferred. Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr