Service Desk Analyst: ITIL, ServiceNow & Cloud Access
Cognizant Technology Solutions
A leading IT services company seeks a Service Desk Support Analyst to offer first-level technical support for enterprise IT environments. This role involves managing incidents, requests, and changes while ensuring customer service excellence. The ideal candidate holds a Bachelor's degree in a related field, possesses strong analytical and troubleshooting skills, and is familiar with ITIL practices and ticketing tools like ServiceNow. This position offers competitive salary and comprehensive benefits. #J-18808-Ljbffr Cognizant
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Service Desk Analyst: ITIL, ServiceNow & Cloud Access in Des Moines, IA vacancy
$41.6k
Position Overview The Service Desk Support Analyst will provide first-level technical support... ...requests, and changes using ITIL best practices, managing tickets in ServiceNow, troubleshooting Windows,... ..., VPN, MFA, and supporting cloud access scenarios. The position emphasizes...CloudServicenowHourly payTemporary workWork at officeRemote workRelocation$73.78k
...The Identify Access Management (IAM) Analyst supports the day-to-day operations and process management... ...Sailpoint IdentityNow, Cyberark Privilege Cloud, Cyberark Endpoint Privilege Manager... ...with an ITAM ticketing system. (ServiceNow preferred.) Ability to communicate effectively...CloudServicenowWork at officeMAXIMUS
Des Moines, IA1 day ago- ...defense, and public service delivery. Our... ...Junior CIC Analyst supports 24x7... ...maintaining accurate ServiceNow records,... ...support, help desk, or operations... ...management and ITIL processes. -... ...- Exposure to cloud environments (AWS... ...process-including accessing job postings, completing...CloudServicenowMinimum wageFull timeContract workTemporary workWork experience placementRemote workShift workNight shift
Maximus
Des Moines, IA2 days ago $106.61k - $284.28k
...issue resolution, and continuous service improvement. The ideal... ...Infrastructure as Code (Terraform, GCP Cloud Deployment Manager, AWS... ...with support platforms (e.g., ServiceNow, Zendesk, Salesforce Service Cloud... ...in incident management and ITIL-based service operations. Experience...CloudServicenowHourly payFull timeTemporary workWork experience placementLocal areaStryker
Des Moines, IA3 days ago$125k
...remediation, and rollback planning across on-prem, cloud, and hybrid systems, ensuring secure,... ...environments. Familiarity with ServiceNow change and release workflows. Cloud platform... ...(or equivalent baseline certification). ITIL Foundation (or equivalent ITSM...CloudServicenow- ..., defense, and public service delivery. Our work focuses... .... The Patching Analyst position provides enterprise... ...across on‑premises, cloud, and hybrid... ...enterprise ITSM tools (e.g., ServiceNow) for change, release,... ...employment process-including accessing job postings,...CloudServicenowMinimum wageFull timeContract workTemporary workWork experience placementRemote work
Maximus
Des Moines, IA4 days ago - ...security, defense, and public service delivery. Our work focuses on... ..., and migrations across cloud and hybrid environments while... ...Exchange. - Familiarity with ServiceNow or similar ITSM platforms.... ...employment process-including accessing job postings, completing assessments...CloudServicenowMinimum wageFull timeContract workTemporary workWork experience placement
Maximus
Des Moines, IA1 day ago - ..., ensure escalations occur appropriately, stay up-to-date with cloud provider technologies, and respond to major incidents. Why It Might... ...of experience managing a technical team Basic knowledge of ServiceNow Windows Linux IBMi server Operating Systems Virtualization technologies...CloudServicenowNight shiftWeekend work
$115k - $130k
...role will be responsible for ECM Hybrid-Cloud adoption by driving the activation and deep... ...-deployment, non-break/fix Ad-Hoc ECM Service Requests Diagnosing low-usage red flags... ...committed to providing an inclusive and accessible recruiting experience for candidates...CloudWork experience placementRemote work$100k - $115k
...upgrade strategies across on‑premises, cloud, and hybrid environments. Architect, automate... ...platforms, and supporting services. Coordinate patch and upgrade activities... ...Familiarity with enterprise ITSM tools (e.g., ServiceNow) for change and incident tracking. Experience...CloudServicenow$85k - $95k
...to Support for Motorola's on-premise and cloud-hosted ECH solutions. Responsibilities... ...external, and project timelines Customer Service focused Experience with installation, administration... ...committed to providing an inclusive and accessible recruiting experience for candidates...CloudRemote jobRelocation$225.1k - $264.5k
...architecture, and execution for Internal Access Management at Confluent. This role is central... ...deep expertise in distributed systems, cloud security, authentication, and policy-... ..., and zero-trust models across Confluent services. Build and evolve scalable access-authorization...CloudFull timeRemote work$60k
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS172, P4, Band... ...several monthly special projects across Cloud & Platform, Infrastructure & Storage,... ...Leverage agency‑approved tools (e.g., ServiceNow, SharePoint) for project tracking, documentation...CloudServicenowContract workWork experience placementFlexible hours- ...with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data... ...record for co-sell, and operational stewardship of the Dell, ServiceNow, and strategic SI partner co-sell motions, this leader drives measurable...CloudServicenowPermanent employmentContract workFlexible hours
$125.5k - $230.2k
...team in designing and implementing complex cloud analytics solutions with a strong focus... ...opportunities for additional services. Implementing resource plans and budgets... ...processes with Databricks and improving data accessibility for analytics and reporting. Ideally...CloudSummer holidayFlexible hoursErnst & Young Oman
Des Moines, IA1 day ago$125.5k - $230.2k
...delivery of technology consulting services. You will be the go‑to... ...Skills Applications Integration Cloud Computing and Cloud Computing... ...(Data Scientists, Business Analysts, and IT teams) to define data... ...understanding of data encryption, access control, and security best...CloudSummer holidayFlexible hoursErnst & Young Oman
Des Moines, IA1 day ago- ...Job Responsibilities The Service Desk Analyst will provide phone, remote & email based, first level technical support to staff and faculty for... ...Basic Active Directory Administration experience Experience with ITIL methodology Experience supporting Higher Education staff and...Work at officeRemote work
Solutions Management Group Ltd
Ankeny, IA2 days ago $70.35k - $196k
We Are Accenture is a premier Google Cloud partner helping organizations modernize data... ...experience in Google’s GECX Contact Center as a Service (CCaaS) Solutions — now building deep... .... Additionally, employees who have access to the compensation information of other...CloudServicenowWork experience placementLive inWork at officeLocal area$90k - $100k
...hiring for an Operations Research Analyst / Data Scientist to support... ...Oracle, Databricks, AWS, and ServiceNow Ability to align data with... ...by delivering innovative IT services and solutions that improve how... ...addition, our employees have access to a range of perks and benefits...ServicenowFull timeWork experience placementCurrently hiringRemote workFlexible hoursGovCIO
Des Moines, IA2 days ago$160k - $200k
...world’s health data secure, accessible and actionable, we provide critical... ...dbt, Airflow, Terraform, and cloud-native technologies.... ...Database Administrator, Data Analyst, Analytics Engineer, or similar... ...role. Experience building self‑service data platforms, reusable developer...CloudDatavant
Des Moines, IA18 hours ago- ...for PC, MAC, application, AV, and network connectivity issues. ServiceNow ticket management, prioritizing tickets and adhering to SLAs.... ...type: Contract Job function: Finance Industries: IT Services and IT Consulting, Financial Services Location: Des Moines, IA...ServicenowContract workWork at officeRemote workRelocation
$74.3k - $139.31k
...activities (e.g. network device upgrades, access to internet resources, etc.). Perform... ...and expected in order to meet the business service levels and workflow demands. Participate... ...of network operating systems Knowledge of cloud computing and cloud network architecture...CloudSammons Financial Group
West Des Moines, IA1 day ago- ...Partner with our internal Educational Services team in recommending additions or modifications... ...education and certifications Work in ServiceNow to support internal and external... ...at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP...CloudServicenowWork experience placement
- A healthcare services provider is seeking an experienced technical coordinator to oversee integration across teams in Des Moines, Iowa.... ...leadership, analytical skills, and knowledge in Azure and other cloud technologies. Offers a competitive salary and benefits package....Cloud
$58.1k
...Summary This Associate Technical Analyst position is a key member of... ...Technology Infrastructure Library (ITIL) The Open Group Architecture... ...‑the office selling products/services (sales employees) – Never... ...responsibilities, employees may have access to covered information,...Work at officeLocal areaRemote workHighmark Health
Des Moines, IA1 day ago$60k
...analysis and coordinate across multiple service areas. Develop and maintain configuration... ...and CMDB operations. Strong knowledge of ITIL change and configuration processes. Ability... ...Skills and Qualifications: Advanced ServiceNow CMDB experience. Experience working in a...ServicenowMAXIMUS
Des Moines, IA2 days ago- ...reliability while contributing to future cloud migration efforts. Collaborates with stakeholders... ...database management and integration services (e.g., Azure Data Factory, Fabric,... ...50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and...CloudWork experience placement
Carrington
Des Moines, IA2 days ago $244.7k - $279.2k
...technology, including AI. The ideal candidate should have at least 7 years of experience in software engineering, proven expertise in cloud computing, and a strong understanding of data architecture. The position also emphasizes mentoring and a commitment to engineering...CloudRemote workCapital One
Des Moines, IA2 days ago- ...A prominent data analytics company is seeking a mid-level engineer responsible for delivering robust Public Cloud and On-Premise Platform Infrastructure. You will deploy and configure systems across AWS, Azure, and Google Cloud, ensuring high performance and availability...CloudFlexible hours
Teradata
Des Moines, IA1 day ago $110k - $140k
...Engineer to join our Managed Service Provider (MSP) support team. The... ...across on‑premises and cloud environments, leveraging Palo... ...network segmentation and remote access solutions Network monitoring,... ...Networking certification preferred ITIL Foundation certification preferred...CloudRemote workFlexible hoursAfternoon shiftSHI GmbH
Des Moines, IA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst: ITIL, ServiceNow & Cloud Access. Be the first to apply!
Related searches
- desktop support analyst Des Moines, IA
- technical support specialist Des Moines, IA
- support analyst Des Moines, IA
- customer support technician Des Moines, IA
- support technician Des Moines, IA
- application support technician Des Moines, IA
- technical solutions specialist Des Moines, IA
- help desk administrator Des Moines, IA
- technical assistant Des Moines, IA
- IT help desk technician Des Moines, IA