Assistant Superintendent - Golf

JOB SUMMARY

Entry level management position that supervises and coordinates the day-to-day activities of employees engaged in preserving grounds and keeping golf course turf in playing condition. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Agriculture, Horticulture, or related major; 2 years experience in the landscaping/grounds or related professional area.

OR

• 4-year bachelor's degree from an accredited university in Agriculture, Horticulture, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Assists workers to perform more critical duties.

• Coaches and counsels employees regarding performance on an on-going basis.

• Consults with the Golf Course Superintendent to plan and review work projects.

• Determines work priorities and schedules employees to specific tasks such as fertilizing, irrigating, seeding, mowing, raking and spraying.

• Supervises daily shift operations and ensures compliance with all Grounds department policies, standards and procedures.

• Supervises Grounds department and all related areas in the absence of the Superintendent.

• Supervises the day to day operations of the Grounds department to ensure the maintenance and upkeep of the property golf course.

• Understanding employee positions well enough to perform duties in employees' absence.

• Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Leading Landscaping/Grounds Team

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures all employees have proper supplies, equipment, and uniforms.

• Ensures and maintains the productivity level of employees.

• Gets members of a group to work together to accomplish tasks.

• Handles employee questions and concerns.

• Observes service behaviors of employees and provides feedback to individuals.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Strives to improve performance.

• Understands and complies with loss prevention policies and procedures.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Empowers employees to provide excellent customer service within guidelines.

• Ensures that quality standards and customers expectations are met on a daily basis.

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Interacts with guests to obtain feedback on product quality and service levels.

• Provides services that are above and beyond for customer satisfaction and retention.

• Sets a positive example for guest relations.

Managing and Conducting Human Resource Activities

• Communicates performance expectations to Grounds department employees in accordance with job descriptions for each position.

• Helps train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.

• Participates as needed in the interviewing and hiring of Grounds landscaping employee team members with the appropriate skills.

• Participates in an on-going employee recognition program, publicly recognizing good quality, performance and service.

• Supervises on-going training initiatives and conducts training when appropriate.

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Participates as needed in the investigation of employee accidents.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Keeps up-to-date technically and applying new knowledge to your job.

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose,  belong to an amazing global​ team, and  become the best version of you.