Office Assistant

Express Employment Professionals Defunct

Job Full Description

Job Summary

We are seeking a reliable and organized Office Assistant to support daily operations by dispatching tow trucks, scheduling services, and providing excellent customer service. This role is a key point of contact for customers and drivers and requires strong communication, multitasking, and attention to detail.

Key Responsibilities

Dispatch tow trucks efficiently and accurately based on service needs and availability
Answer incoming phone calls, gather customer information, and respond professionally
Schedule tows and related services, maintaining an organized daily schedule
Perform data entry and maintain accurate records in company systems
Provide friendly, calm, and helpful customer service-often in high-stress situations
Coordinate communication between drivers, customers, and management
Assist with general office tasks as needed

Qualifications & Skills

Strong communication and customer service skills
Ability to multitask and stay organized in a fast-paced environment
Comfort using computers, scheduling software, and phones
Attention to detail and accuracy with data entry
Dependable, punctual, and professional
Dispatch or call-center experience is a plus but not required

Physical & Work Requirements

Ability to work seated at a desk and use a computer and phone for extended periods
Required to work in-office during scheduled business hours
Occasional lifting of light office materials (files, paperwork)

Why This Role

Stable weekday schedule with no evenings or weekends
Essential role supporting daily operations
Team-oriented work environment with consistent hours

Helena, MT
3287
821 North Last Chance Gulch
Helena, MT 59601

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Vacancy posted 2 days ago

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