SENIOR GROUP DIRECTOR, CLIENT ENGAGEMENT & COMMUNICATION

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for a Senior Group Director of Client Engagement & Communication to join the Client Touchpoints Team in New York. You will play a leading role in the amplification and evolution of our omni-channel client communication strategy across retail and Multi-Brand Retail.

This role interfaces with cross divisional teams and is a key partner that will develop marketing initiatives, support brand vitality and create deeper relationships with new and existing clients in the Fashion Division. There is a strong focus on developing communication strategies, programs, and services to engage our various tiers of clients based on analysis and data insights. This role supports cross-channel communication plans (print, digital) and drives our marketing strategy in partnership with cross-functional teams. Strong marketing skills are essential for driving successful campaigns and meeting business objectives. Strategic vision, project leadership, effective communication and storytelling are key factors of success.

What impact you can create at CHANEL:

• Develop and implement marketing strategies, that align with Fashion Division priorities, to drive brand awareness, client engagement and business.
• Support key priorities, orchestrations, and strategic taskforces within the Fashion Division
• Help drive the evolution of client communication & services across retail, lease & MBR to engage our various tiers of clients
• Partner with the Client Intelligence on the segmentation strategy (CRM) and testing to deepen engagement among client segments, drive retention and improve decision making through data driven strategies
• Responsible for direct mail & CRM strategy, budget, and analysis
• Oversee direct mail execution
• Forge meaningful relationships and work effectively across departments, functions, and 3rd party partners to develop communication strategies in support of all marketing initiatives.
• Supports cross-channel communication plans (print, digital) partnership with cross-functional teams
• Oversee retailer communication plans and product discovery
• Ensure comprehensive knowledge of products and collections
• Collaborate with Product and Style Expertise teams to keep updated on image and business drivers
• Maintain complex budgets and provide quarterly updates to finance

You are energized by:

• Working with cross functional teams in a highly collaborative environment
• Navigating complexity and supporting consistent transformation and change
• Collaborating with passionate teammates
• Ability to communicate effectively and share vision
• Foster creativity and initiate programs to test and learn
• Being comfortable with complexity and ambiguity
• People leadership and development

What you will bring to the team:

• Leadership skills
• Integrated Marketing, Media, Communication experience a plus
• Experience with project management
• Strong analytical and CRM skills needed to develop marketing strategy and drive business decisions
• Creative problem solver & strong communication skills
• Continuous learner
• Strong written and verbal presentation skills
• Client engagement/luxury consumer experience

Position Logistics:

• Partially Remote: Role requires a minimum of three days in-person office presence in our New York City Office
• Minimum 12+ years’ experience
• Bachelor’s degree required
• Local & international travel throughout the year (20%)

What skills you will learn? What experiences might you have?

• Team leadership and development of direct reports
• Opportunities for visibility to senior leadership
• Direct leader committed to individual development & growth
• Expand skillset across client touchpoints

Compensation:

• The anticipated base salary range for this position is 175,000 through 200,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (Please select appropriate time off for your role: 2-week August Office Closure OR Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
• Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.