Senior Salvage Recovery Specialist

Company Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s): Senior Shared Services Specialist Employment Type: Full-Time FLSA Status: Exempt Location: Office (Richmond, or Albany, Chicago, Los Angeles, New York City, or Omaha. Position reports to a manager based in Houston) Summary: We are looking for a highly capable Senior Salvage Recovery Shared Services Specialist to join our Claims team and work from our Richmond office (alternative locations available). In this role, the Salvage Recovery Shared Services Specialist will have primarily responsibility for optimizing salvage results and will also assist in other key Shared Services functions. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. Essential Responsibilities Working under limited technical direction and within broad limits and authority, partner with adjuster, auto/property owner, and/or our vendor(s) to gather necessary documentation and ensure an accurate and timely salvage process, potentially with significant impact on departmental results. Solving difficult problems that require an understanding of a broader set of issues. Serve as the primary point of contact with Argo's salvage vendors; this will include managing vendor performance, tracking results and optimizing salvage recoveries. Track, monitor and facilitate salvage recovery through diaries and salvage reports. Provide monthly updates on salvage results. Handle total loss paperwork; process titles in accordance with various state guidelines and time requirements for total loss vehicles. Act as a resource for claims adjusters by answering questions regarding state salvage and title laws and assist in locating salvage vendors. Communicate with lien holders to secure titles, bill of sales and power of attorney forms. Monitor Appraiser performance and develop and monitor metrics to ensure optimal performance. Provide support for SIU counter fraud initiatives. Qualifications / Experience Required An advanced knowledge of the salvage function, as well as an exceptional customer service focus typically obtained through: A minimum of five years experience managing the salvage function (including title work) and salvage vendor (such as Copart) management. Bachelor's degree from an accredited university required. Four additional years of relevant work experience in addition to those stated above can be substituted in lieu of a degree. Experience working with municipalities is strongly preferred. Must have good business acumen (understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable). Must have excellent communication skills and the ability to build lasting relationships. Ability to regularly exercise discretion and independent judgment with respect to matters of significance. (This role primarily faces problems and issues that are generalized and typically not complex, but require an understanding of a broader set of issues.) Strong negotiation skills a must. Ability to take proactive and pragmatic approach to negotiation. Desire to work in a fast‑paced environment. Excellent evaluation and strategic skills required. Must possess a strong customer focus. Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO. Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis. Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking. Uses listening and questioning techniques to effectively gather information from insureds and claimants. Proficient in MS Office Suite and other business-related software. Polished and professional written and verbal communication skills. The ability to read and write English fluently is required. Must demonstrate a desire for continued professional development through continuing education and self-development opportunities. Compensation The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package. Richmond Pay Range: $101,184 - $120,462 Albany and Chicago Pay Range: $111,384 - $132,498 Los Angeles and New York City Pay Range: $121,482 - $144,636 Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—incl. health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. Equal Opportunity Employer We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice #J-18808-Ljbffr