Transportation Program Specialist

Transportation Programs Assistant

The Seattle Housing Authority (SHA) is a mission-driven leader in affordable housing, headquartered on Elliott Avenue West with sweeping views of Elliott Bay and the Puget Sound. With additional field offices across Seattle, we're committed to expanding housing opportunities, strengthening communities, and supporting a workplace where people grow and thrive.

The Asset Management team is looking for a Transportation Programs Assistant. In this role, you'll support the department with administrative tasks and provide customer service for SHA's Transit Pass Program, which serves over 6,000 participants and continues to grow. Additionally, you will support other Transportation Program activities.

This is a project full-time position with an expected end date on 12/31/2026.

The Location: 101 Elliott Ave W, Seattle, WA 98119

The ideal candidate has:

• Comfortable using and navigating regional transit systems
• Experience working in an office or administrative setting
• Familiar with data management and record-keeping
• Confident using Microsoft Excel
• Careful with details and accuracy
• Strong background in customer service
• Clear and effective communication skills written and verbal
• Ability to connect with people from diverse backgrounds
• Organized, with solid time management skills
• Bonus: Experience with computer and mobile apps is a plus!

What will you be doing?

• Manage Transit Pass replacement requests and deactivate lost/stolen cards.
• Mail replacement ORCA cards to eligible residents and notify ineligible applicants.
• Handle Transit Pass communications (phone, email, text) and assist with phone registrations.
• Maintain and update the Transit Pass Distribution List and ORCA card assignments.
• Process weekly registrations from SDOT and integrate data into Excel.
• Verify applicant eligibility using Yardi household lists.
• Keep documentation of processes current and accurate.
• Manage inventory of supplies and materials.
• Support in-person distribution events and outreach activities.
• Contribute to outreach and enrollment strategies; perform related duties as assigned.
• Support other Transportation Program Activities

Why Should You Apply?

• Competitive Salary
• Comprehensive Benefits
  • Medical, dental, and vision insurance
  • Public Employees' Retirement System (PERS)
  • Generous paid leave and holidays
• Work-Life Balance
  • Reasonable hours
  • Opportunity for part-time remote work (dependent on the position)
• Professional Development
  • On-the-job training and growth opportunities

How to Apply: To apply, complete the online NeoGov application by clicking the Apply button in the upper right-hand corner of this posting.

Application Tips:

1. Update the Work Experience and Education sections with your most current information. Note: SHA does not accept external attachments such as resumes or cover letters.
2. Complete the Agency-Wide questions. Even if you've applied to SHA before, please review and update your responses.
3. Respond to any Supplemental Questions, if applicable.

Seattle Housing Authority