Senior Manager, Business Operations

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone. We are building a modern, end‑to‑end logistics infrastructure designed entirely for the ever‑evolving needs of e‑commerce brands and everyday consumers. Powered by next‑generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over deliveries and removes the pain from the post‑purchase experience. About the Role Senior Manager, Business Operations – the internal execution engine of Veho. This role owns the operating rhythm that aligns the company on its priorities and leads high‑priority cross‑functional efforts that lack a natural home. What You’ll Do OKR & Business Planning Own the end‑to‑end OKR process: drafting, leadership alignment, quarterly tracking, and keeping team goals connected to company priorities. Run the planning cadence: sequence short, mid, and long‑term planning cycles, define inputs and outputs, and keep the process on track. Build operating infrastructure: create templates, trackers, and dashboards that make the planning rhythm repeatable and not dependent on heroics. Drive decisions, not just process: produce pre‑reads and decision‑forcing content that help senior leaders align quickly and leave the room with clear owners and next steps. Serve as a trusted partner to leadership: turn ambiguous priorities into actionable plans that people actually execute, and messy operational data into key insights leadership needs to act on. Tiger Teams & Cross‑Functional Execution Stand up and lead tiger teams on high‑priority cross‑functional problems that span functions and lack a clear owner; define scope, align on what done looks like, and drive to a resolution. Diagnose from first principles: go to where the work actually happens—warehouse, route, dock, raw data—to find root causes rather than relying on second‑hand reports. Run the workplan: define milestones, assign owners, run the cadence, and clear blockers with urgency. Land the fix: hand off a durable solution to a permanent owner so the problem stays solved and the value is captured. Build stakeholder relationships: earn influence through competence and follow‑through, not title. Surface problems and bad news early. Experience WHAT WE’RE LOOKING FOR 8+ years of total experience, with a strong foundation in management consulting and a meaningful chapter in Strategy & Operations or BizOps at a high‑growth company. A demonstrated track record of driving concrete operational outcomes, not just producing analysis or recommendations. Hands‑on experience owning a planning or OKR process, or a clear analog. Fluency using AI tools to accelerate analysis, reporting, and execution. Experience at a company with physical or logistical operations (logistics, supply chain, marketplaces, on‑demand) is a plus. How You Work Process builder: productize everything. Turn a one‑off effort into a repeatable system, then optimize it. First‑principles problem solver: break unfamiliar problems down to their fundamentals and reason backward from the outcome. Clear communicator: make pre‑reads and recommendations easy for busy leaders to decide, simplifying without being simplistic. Analytically rigorous: base decisions on data and logic; comfortable building models, dashboards, and KPI frameworks. Strong cross‑functional operator: earn influence through competence and follow‑through; drive outcomes through teams you do not own. Bias toward action: operate with urgency and make calls with imperfect information, then adjust in motion. Willing to get your hands dirty: know the right answer lives where the work happens, not in a deck; go to the front line. Veho is a growth company that looks for team members to grow with it. Every Veho teammate shares one galvanizing mission: driving commerce forward with a customer‑centric delivery and returns experience built for the modern era. We are deeply value‑driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and invest in our high‑performers. All California applicants please reference our California Applicant Privacy Notice located here. #J-18808-Ljbffr