Data Imager/Scanner

Job Description

Job Description

The Boston Mutual Life Mission

We provide access to insurance solutions designed to protect you, your future, and the people you care about because you and your family matter.

Every employee at Boston Mutual plays a part in delivering the experience we want for our customers, partners, and one another. Through each interaction and decision, we’re all accountable for bringing our mission to life and reinforcing a consistent, customer-centered approach.

You’ll be part of a team that makes a difference for families, supports one another, and takes pride in the impact we make, with our Guiding Principles shaping how we show up and work together every day.

• Customer Focus – Responding to internal and external customers in a timely, thoughtful way
• Collaboration – Partnering across teams to move work forward and get results
• Focused Priorities – Concentrating on the work that matters most to drive impact
• Resilience – Adapting and moving forward when challenges arise
• Corporate Citizenship – Supporting community engagement and helping build trust inside and outside the organization

These principles set clear expectations for how we work, make decisions, and deliver results.

All Boston Mutual employees should embody our core values of integrity, curiosity, trust, respect, inclusiveness, collaboration, empathy, clarity, honesty, and commitment, applying them in how you work, collaborate, and contribute to outcomes that drive our business forward.

Summary of Position

The Data Imager/Scanner reports directly to Supervisor – Record Management.

The Data Imager/Scanner is responsible for accurately providing scanning support to multiple departments within Boston Mutual while maintaining the highest levels of service professionalism in all they do.

The Data Imager/Scanner is expected to:

• Prep files for scanning.
• Scan closed files and all associated documentation (claim forms, medical records, correspondence, worksheets, policy language and other materials included within the claim file)
• Index each closed file once documents have been scanned to ensure records can be accessed for future reference.
• Track and log daily production and perform quality control checks on scanned and indexed files to ensure image has a high degree of clarity and readability and record is indexed correctly.
• Participation in department meetings
• Must comply with privacy guidelines; will protect the privacy of customer information
• Participation in organizational wide special projects as assigned.
• Other duties and special projects as required

JOB REQUIREMENTS AND QUALIFICATIONS

Education: High School Diploma required

Experience: Minimum of 1 year of office or customer service experience required.

Knowledge Requirements:

• Excellent written/verbal communication skills.
• Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines.
• Excellent interpersonal skills and the ability to effectively build and extend relationships.
• Strong computer skills using MS Office.
• Insurance knowledge is a plus.

Certifications/Licensures: N/A

ADDITIONAL INFORMATION

Regular Working Conditions (Desk job with occasional walking, use of computer with hand and finger motions, close and distance vision, minimal noise level and no exposure to weather conditions)

Prolonged Standing Frequent Walking or Stooping Heavy Equipment or Machinery Operation

Heavy Lifting Increased Noise Level Exposure to Weather Conditions

Travel Required “On Call” Hours Required

Other Information: