Claim Support Processor- MBRU

Claims Support Processor

The Claims Support Processor in the Medical Bill Review Unit provides clerical and administrative support to ensure the accurate and timely processing of medical bills and claim-related documentation. This position is responsible for data entry, document management, record maintenance, correspondence handling, and supporting bill review specialists and claims staff. The role requires strong attention to detail, organizational skills, and the ability to work efficiently in a fast-paced environment while maintaining confidentiality and delivering exceptional service to internal and external customers.

Key Responsibilities:

• Copying paper
• Printing, stapling & mailing documents
• Scanning documents
• Sending and receiving faxes
• Completing form letters
• Data entry
• Handling general inquiry routing calls regarding claim files.
• Working requires detailed compliance to specific instructions, with significant supervisory oversight.
• May be assigned tasks normally handled at a higher level as needed

Qualifications:

Required

• High School Diploma or equivalent
• Working with P.C. software applications

Skills:

• Work under significant supervision
• Demonstrate compliance to specific instructions
• Work well under pressure
• Organize and prioritize multiple tasks
• Prepare and code claim files
• Communicate effectively with others over the telephone and in person
• Use basic math skills
• Bend and stoop in order to file and/or retrieve claims documents
• Use automated processing and computer systems
• Maintaining accurate files and records

Preferred

• Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience

Work Environment:

This position is currently in office

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

A Talent Acquisition Specialist II earns a competitive hourly salary of $16.00-$19.00 along with the opportunity for an annual company bonus incentive.

Benefits

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• 401(k) plan to support long-term financial goals.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays will vary by business schedules Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays will vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period:

This position is expected to remain posted through July 13, 2026; however, it may close at any time once a qualified candidate pool is identified.