Service Engineer

Location: Boston, MA, US Work regime: Full-Time Kind of contract: Open Ended Contract Life at IBA At IBA, we’re not just building technology - we’re shaping the future of Cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives . For almost 40 years, we’ve been at the forefront of innovation, developing cutting‑edge equipment and software for diagnostics, Cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe. Proton Therapy– delivering next-generation precision treatment Radiopharmaceuticals– supporting oncology care with premium services and equipment Dosimetry– ensuring safety and quality in medical equipment Industrial Accelerators– advancing technology for medical and industrial use Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life-changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning. Ready to give your career a deeper purpose? Join us and help shape the future of healthcare. Mission Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections, and communicating the system's status to leadership and other stakeholders, support hardware and software testing, and be involved in unit testing, integration testing, validation testing, and other site-related activities that allow IBA to deliver on our mission. Challenges we trust you with Maintain and deploy the Proton Therapy System (PTS) for various customer needs, which will include but not be limited to: Quality Assurance, Development, Software/Hardware Testing, Troubleshooting, and Experimentation. Troubleshoot PTS equipment including electrical, mechanical, and software problems. Perform maintenance of the PTS including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary. Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees. Provide support to PTS Hardware and Software testing. Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies. Maintain adequate records as defined by the customer and Site Manager in accordance with company QA and FDA regulations. Support the PTS in all phases, which will include but not be limited to unit testing, integration testing, validation testing and other various site related activities as the Site Manager and STL defines them. Train and mentor Technicians and new colleagues. Perform other related duties as required and assigned. And you are also Customer oriented. A team player with strong interpersonal and collaboration skills. Driven, proactive, intellectually curious, resourceful and a hands‑on person. Able to follow rules, regulations, and be able to deliver on strict deadlines. A flexible person, willing to work in rotating shift schedules, and occasional weekends. What we value B.S. in Engineering, Physics or other applicable field, or an Associate’s degree with 7+ years of relevant work experience. 3+ years' experience in electrical/mechanical system repair, troubleshooting, maintenance of large integrated systems. Candidate should have experience in several of the following: Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC’s (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc. Solid general knowledge of/experience with Microsoft products such as Excel, Word, Outlook, Teams, etc. Knowledge of local EHS (Environment, Health, and Safety) regulations. Basic knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus. Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus. Physical demands of the role Good manual dexterity to work with tools. Ability to hear and speak clearly and be able to work on a computer and on video calls. Ability to work in confined spaces, go up and down ladders and stairs, and safely work at heights with a safety harness with a 300-pound weight limitation, etc. Work with hazardous materials, high voltage, and pressurized gases. Occupational exposure to radiation, live electrical work, handling hazardous materials, and other occupational hazards pertaining to the maintenance of the Proton Therapy equipment. IBA require staff monitoring to measure your exposure levels. IBA has an Environmental Health and Safety program in place to monitor radiation exposure tracking internal limits to ensure compliance with applicable radiation laws. Ability to access and navigate each department at the customer’s facility. Ability to lift or move >50 pounds repeatedly. Ability to sit and stand for long periods of time. Compensation and Benefits IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs—covering you and your family. Approximate Salary Range: Approx. $85,000 - $112,00 Variable Pay: Profit sharing, time-based compensation, "above & beyond" award, referral rewards Core Benefits (100% employer-paid): Life & AD&D Insurance (1x annual salary) Short/Long-Term Disability (80% / 60% of pay) Medical, Dental, Vision premium subsidies Health Savings Accounts / Health Reimbursement Accounts contributions Wellness incentives (up to $500/year) 401(k) match (up to 4%) 10 weeks full paid Parental Leave Paid time off: 7 personal + 10 PTO days (first year) Emergency travel & employee assistance Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts. #J-18808-Ljbffr