Dental Patient Services Representative

Dental Patient Services Representative

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Patient Service Representative is responsible for the smooth administrative entry and exit of the dental patient. Using the appropriate systems, the Dental Receptionist verifies and/or updates patient demographic and insurance information, verifies insurance eligibility and co-payments, collects and posts co-payments, contacts referrals to setup appointments, carefully maintains the dental schedule and refers the patient to an Enrollment Specialist when appropriate.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare

Our Vision: Achieve health equity for all

Our Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

Responsibilities of the Dental Patient Services Representative:

1. Greet all patients
2. Distribute "New Patient" and "Health History" forms to new patients and assist with completion if needed
3. Register and update current information in Dentrix, with proper spelling and verified information
4. Verify patient's insurance eligibility with the insurance carrier
5. Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
6. Tie out daily payments received between Daily Deposit Sheet and payments in drawer
7. Diligently manage schedule, adhering to the providers' templates
8. Contact referrals to setup appointments
9. Assist in resolving any scheduling problems or rescheduling patients when needed
10. Complete appointment reminder phone calls

Requirements:

Minimum Objective Qualifications:

1. High school diploma or GED
2. One year of work experience in customer service
3. Six months of experience using Microsoft Office software