Batteries Plus Store Manager

Job Description

Job Description

About Batteries PlusBatteries Plus is the nation's largest and fastest-growing battery, light bulb, key fob, and phone/tablet repair franchise. We serve retail and commercial customers with thousands of unique battery and lighting products, as well as services like phone repair and device recycling. Our team members are problem-solvers, tech-savvy, and focused on providing exceptional service.Position SummaryThe Store Manager is responsible for managing all aspects of store operations, including leading a team, driving sales, ensuring operational excellence, and delivering outstanding customer service. This individual plays a key leadership role in building a performance-driven culture that aligns with Batteries Plus' mission and values.Key ResponsibilitiesTeam Leadership:Recruit, train, coach, and motivate a high-performing team.Set performance expectations and conduct regular performance reviews.Foster a positive and productive team environment.Sales & Customer Service:Meet or exceed sales and profitability goals.Ensure every customer receives outstanding service through all touchpoints.Resolve customer complaints promptly and professionally.Store Operations:Oversee daily store operations including inventory management, visual merchandising, and compliance.Maintain accurate records for sales, labor, scheduling, and inventory.Ensure proper execution of safety and security procedures.Financial Management:Monitor and control expenses to meet or exceed budget goals.Accurately process daily transactions and bank deposits.Utilize reports and KPIs to identify areas of improvement.Technical Services:Support and oversee technical services such as device repair and battery testing/installation.Ensure all team members are properly trained on technical services and safety protocols.QualificationsHigh school diploma or equivalent (Associate or Bachelor's degree preferred)2+ years of retail management experience, preferably in a specialty retail environment preferredStrong leadership, organizational, and problem-solving skillsExcellent communication and interpersonal skillsProficiency with POS systems and Microsoft Office SuiteAbility to work flexible hours including weekends and holidaysMust be able to lift 50+ pounds Technical aptitude with interest in electronics, repair, or automotive a plusWhat We OfferCompetitive salary and performance-based bonusPaid time off Employee discountsOpportunities for advancement within a growing companyOngoing training and developmentBatteries Plus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.