2027 Part-Time Premium Services Representative

About the Role

The role serves as the face of the club and stadium, providing game day customer service to all guests, including premium members and partners. It involves assisting fans, providing accurate information about the arena, and helping to deliver the best game day experience in the New York Tri-State area. The representative works as part of the stadium's game day operations and engages with guests across hospitality areas.

Key Responsibilities

• Provide game day customer service to all guests, including premium members and partners.
• Engage with fans and provide accurate information about Red Bull New York and Sports Illustrated Stadium.
• Provide a high level of customer service.
• Problem-solve by effectively communicating with guests and manager.
• Display high energy when engaging fans and directing them to their proper hospitality areas.
• Present a neat and tidy appearance while following uniform standards.
• Welcome and acknowledge all guests, scan tickets, and apply designated wristbands or credentials in a timely, efficient, and professional manner.
• Assist fans in all ways possible.
• Champion the goal of providing the best game day experience in the New York Tri-State area.

Required Experience & Qualifications

• Must be at least 18 years of age or older.
• Flexibility to work unusual hours, including nights, weekends, and some holidays.
• Commitment to work at least 70% of the 2027 Sprint Season and 27/28 Regular Season Home Schedule and Stadium Events.
• Ability to endure seasonal temperatures as working conditions sometimes require outdoor work.
• Ability to provide accurate information about the arena.
• Natural sense of empathy.
• Inner desire to help others have a more positive experience.