General Manager

Job Description

Job Description

Job Description: The General Manger is fully accountable for all day-to-day properties operations, specifically focused on leasing, customer service, and human resource and financial management.

Reports to: SVP of Property Management

Wage Status: Exempt (Ineligible for overtime)

Job Responsibilities:

Financial

• Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with established Policies & Procedures.
• Maintain accurate records of all community transactions and submit on timely basis including but not limited to, rent rolls, delinquency reports, move-in/move-outs, etc.
• Prepare monthly variance to budget reports and annual budgets and income projections.
• Ensure that all rents and late fees/check charges are collected, posted and deposited in the bank on a daily basis.
• Prepare necessary legal documentation for evictions in accordance with City, State, and Company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure that A/P invoices are processed for payment on at least a weekly basis.

Customer Service & Resident Retention

• Respond to resident concerns and requests within 24 business hours.
• Proactively plan and implement resident events.
• Monitor customer service survey results and act on all negative feedback.
• Monitor and reply to all online reviews.
• Train and enforce concierge Standard Operating Procedures to deliver 5-star customer service.
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Consistently implement policies of the community.

Property Maintenance

• Maintain best in class property appearance and ensure repairs are noted and completed on timely basis. This requires daily property inspections and tours.
• Maintain world class building amenities: state-of-the-art fitness facilities with recovery-focused locker rooms, category-killer pool clubs, resident lounge and coworking spaces.
• Meet 5-day apartment turn process utilizing checklist app to ensure 5-star product.
• Assure quality and quantity of market ready apartments.
• Ensure that models and market ready apartments are walked daily and communicate any service-related needs to maintenance.
• Ensure that all service requests are recorded and communicated appropriately to maintenance.

Administrative

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Confirm all leases and corresponding paperwork are completed and input to software system accurately and on a timely basis.
• Ensure current resident files are properly maintained.
• Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

Personnel Management

• Maintain concierge schedule, full roster, and up-to-date training policies and procedures.
• Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
• Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
• Plan weekly/daily office staff schedules and assignments.
• Coordinate maintenance schedule and assignments with Maintenance Supervisor.
• Identify and address employee issues on a timely basis. Document appropriately, communicate the situation to your supervisor and the human resources department, and terminate properly when necessary.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).

Safety

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Direct staff to follow a “safety first” principle.

Requirements:

• Must have a high school diploma or equivalent.
• College degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• A minimum of 3 years on-site as a Community Manager; will consider 3 years supervisory experience in the hospitality industry with appropriate certification(s).
• Knowledge of local and national regulations for property management.
• Knowledge of OSHA, Fair Housing, and Reasonable Accommodations laws and regulations.
• Excellent skills in negotiation, problem-solving, multitasking, and stress management
• Ability to perform lifting (a maximum of 50 lbs), stand and walk for 8 hours, and perform other physically demanding duties as directed.*
• The ability to communicate information so that others will understand. Must be able to exchange accurate information in these situations.
• Excellent observation and attention to detail skills.
• Proficiency in computer literacy, internet search, Microsoft Office, and Property management software, Yardi preferred.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action.
• Must possess a positive, can-do attitude under all circumstances.
• Be able to work unpredictable schedule, including evenings and weekends.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

*Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Post Brothers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Post Brothers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.