Recovery Support Services Program Director

Job Description

Job Description

Position Summary

The Recovery Support Services Program Director provides leadership and oversight for MRC’s Recovery Support Services, with a primary focus on Recovery Coaching and RSN. The Director is responsible for day-to-day operations, staff supervision, program quality, compliance, data and outcomes reporting, and collaboration with community and funding partners. This position also includes carrying a limited RSN caseload, especially during times of high demand or staffing transitions, providing direct person-centered recovery support services.

 

Key Responsibilities

Program Leadership & Operations:

· Oversee daily operations of the Recovery Support Services (RSS) program, ensuring a safe, welcoming, recovery-positive environment.

· Manage referrals, intakes, service planning, documentation, and coordination with community providers.

· Develop, implement, and update program policies, procedures, and workflows.

· Coordinate recovery groups, workshops, and activities that support wellness, skills-building, and community connection.

· Carry a limited RSN caseload, including navigation, recovery planning, advocacy, linkage to resources, follow-up, and accurate documentation.

 

Staff Supervision & Team Culture:

· Supervise Recovery Coaches and Recovery Support Navigators, including hiring, onboarding, training, scheduling, and performance evaluation.

· Provide regular individual and group supervision, coaching, and feedback to staff.

· Foster a collaborative, respectful team culture grounded in recovery values and mutual support.

 

Compliance, Data & Quality Improvement:

· Ensure compliance with all contractual, regulatory, and reporting requirements (including grant and insurer expectations, as applicable).

· Oversee accurate, timely data entry and documentation in electronic systems.

· Track key metrics and prepare reports for leadership and funders.

· Lead or participate in quality improvement initiatives, including using participant feedback to strengthen services.

 

Community & Systems Collaboration:

· Build and maintain collaborative relationships with treatment providers, hospitals, courts, housing agencies, and other community partners.

· Represent MRC at community meetings, coalitions, and events.

· Support outreach strategies to increase awareness and accessibility of recovery services.

 

Fiscal & Administrative Responsibilities:

· Participate in program budget planning and monitoring.

· Collaborate with administrative/billing staff on documentation or billing-related matters.

· Assist with grant management tasks related to Recovery Support Services as needed.

 

Minimum Qualifications

· Bachelor’s degree in human services, social work, psychology, public health, or closely related field (required).

· Master’s degree preferred.

· 3–5+ years of experience in substance use/recovery support, behavioral health, or a closely related setting.

· 2+ years of supervisory or leadership experience (formal or informal) overseeing staff and/or programs.

· Strong understanding of recovery-oriented, person-centered, and trauma-informed approaches; familiarity with harm reduction principles.

· Experience working with individuals with substance use disorders and co-occurring mental health conditions across diverse cultures and backgrounds.

· Advanced proficiency with computer applications is required, including Microsoft 365 (Outlook, Word, Excel, Teams/SharePoint) and comfort with electronic records and data systems.

· Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.

· Strong written and verbal communication skills, including documentation and report writing.

 

Preferred Qualifications

· Lived experience of recovery from substance use and/or co-occurring mental health conditions, with willingness to use that experience appropriately in a professional role (strongly preferred, not required).

· LICSW, LMHC, LADC, or other relevant behavioral health licensure (preferred).

· Experience with grant-funded and/or Medicaid-funded programs, including documentation and compliance.

· Knowledge of local recovery and treatment resources in North Central Massachusetts.

 

Schedule & Work Conditions

Primarily weekday, daytime hours, with occasional evenings and/or weekends for events or special activities. Based at 106 Carter St, Ste 40, Leominster, MA, with some local travel for community meetings, outreach, and trainings.

\nCompany Description

Montachusett Recovery Center (MRC) is a recovery-centered nonprofit based in Leominster, MA. We support individuals and families affected by substance use and co-occurring mental health challenges through non-clinical Recovery Coaching and Recovery Support Navigation (RSN) services that honor all pathways to recovery and center dignity, respect, and community.

Company Description

Montachusett Recovery Center (MRC) is a recovery-centered nonprofit based in Leominster, MA. We support individuals and families affected by substance use and co-occurring mental health challenges through non-clinical Recovery Coaching and Recovery Support Navigation (RSN) services that honor all pathways to recovery and center dignity, respect, and community.