Guest Services & Point of Sale Specialist

We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has over thirty stores, across the United States. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality, and history. Its meaning only grows with time. We don’t sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler's store at Bellevue Square is seeking a full-time Guest Services & Point of Sale Specialist.

The Guest Services & Point of Sale Specialist enhances the client experience and supports store productivity by providing accurate transaction processing, polished guest service, and responsive after-sale support. As a key customer touchpoint, this position helps ensure each guest receives a seamless, personalized experience that reflects the luxury standards of Ben Bridge Jeweler.

This role combines point-of-sale expertise, client issue resolution, sales and administrative support, luxury presentation, and coordination of service requests. Success requires sound judgment, discretion, accuracy, a strong service mindset, and the ability to manage multiple priorities in a fast-paced retail environment.

Primary Duties

Point of Sale & Financial Accuracy

• Accurately process sales transactions, payments, financing applications, returns, exchanges, gift cards, promotional transactions, and special orders in accordance with company policies and authorization requirements.

• Balance cash, credit card, and other tender types; complete required reconciliations and promptly research or escalate variances.

• Protect client and payment information and follow established fraud-prevention, loss-prevention, privacy, and merchandise-security procedures.

• Support store opening, closing, and end-of-day transaction procedures as assigned.

Client Experience & Service Recovery

• Welcome guests, assess needs, and connect them with the appropriate sales or service team member while maintaining a warm and professional environment.

• Deliver an efficient and personalized checkout experience and ensure each client departs feeling valued and appreciated.

• Respond to guest questions, feedback, and concerns with urgency and ownership; resolve routine issues within established guidelines and escalate exceptions appropriately.

• Professionally manage incoming calls, messages, appointment requests, and general inquiries across available communication channels.

• Support hospitality standards by offering refreshments, anticipating guest needs, and maintaining comfort and presentation in client-facing areas.

After-Sales Service & Client Follow-Up

• Coordinate post-sale requests, delivery updates, special orders, warranty questions, service inquiries, and client pickup arrangements.

• Assist with jewelry and watch repair intake, documentation, status tracking, quality handoff, and customer communication.

• Maintain accurate service records and provide timely follow-up so clients understand next steps, timing, and resolution status.

• Take ownership of assigned client requests through completion and communicate recurring concerns or process gaps to store leadership.

Luxury Presentation & Order Readiness

• Prepare luxury gift packaging and purchase presentation that meet brand standards for gifting, special occasions, and milestone celebrations.

• Verify that client pickups, special orders, repairs, and related documentation are complete and ready before release to the client.

• Maintain gift-wrap, packaging, hospitality, and point-of-sale supplies at appropriate levels.

Sales, Clienteling & Administrative Support

• Maintain accurate client profiles, preferences, activity, and follow-up information in CRM and other designated systems.

• Support sales associates with appointment scheduling, client outreach, event preparation, and administrative tasks that increase selling time and improve service continuity.

• Prepare reports, documentation, correspondence, and transaction or service records as requested by store leadership.

• Maintain discretion and confidentiality when handling client, payment, financing, and business information.

Operations & Store Support

• Assist with merchandise transfers, inventory documentation, client pickups, shipping or delivery coordination, and operational paperwork within assigned authority.

• Maintain organized POS stations, service areas, customer pickup areas, files, and back-of-house supplies.

• Support store events, trunk shows, client activations, merchandising updates, and other operational projects.

• Identify workflow or guest-experience improvement opportunities and share practical recommendations with store leadership.

• Perform other duties as assigned to support clients, the sales team, and store operations.

Required Minimum Qualifications

Education & Experience

• High school diploma or equivalent required.

• Two or more years of experience in retail, hospitality, client services, administrative support, or another customer-facing environment preferred.

• Luxury retail, jewelry, watch, concierge, or high-touch hospitality experience preferred.

• Experience using point-of-sale, CRM, appointment, or service-tracking systems preferred.

Knowledge, Skills & Abilities

• Exceptional client service, verbal communication, active listening, and professional phone skills.

• Strong attention to detail and demonstrated accuracy in transaction processing, records, and follow-through.

• Ability to resolve routine concerns, exercise sound judgment, and appropriately escalate sensitive or unusual situations.

• Strong organization and prioritization skills with the ability to manage interruptions and competing responsibilities.

• Ability to learn and consistently apply company policies, product and service information, brand standards, and operational procedures.

• Proficiency with Microsoft Office applications and the ability to learn POS, CRM, financing, and service systems.

• Ability to handle confidential client and business information with discretion.

• Team-oriented, dependable, adaptable, and willing to support work across store functions.

Schedule & Physical Requirements

• Ability to work a flexible retail schedule, including evenings, weekends, holidays, peak selling periods, and special events.

• Regular and predictable attendance is required.

• Ability to stand and walk for extended periods and to bend, stoop, reach, and perform repetitive tasks associated with POS operations, gift wrapping, inventory handling, and administrative work.

• Ability to lift and carry up to 25 pounds, with or without reasonable accommodation.

Pay Range: $19.00 - $23.00 per hour

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

The full-time hourly schedule is designed to provide flex staffing during key events and peak selling times. You will be eligible for health and welfare benefits in addition to sales bonus, monthly incentives and SPIFFs. Other benefits include employee merchandise discounts, paid training and paid time off, such as: vacation, holidays, bereavement and jury duty. Paid training includes certification from the Gemological Institute of America (following completion of one year service time). In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.