Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join a manufacturing organization in San Antonio, Texas on a contract-to-permanent basis. This opportunity is ideal for a detail-oriented finance specialist who can balance strong account follow-up with thoughtful customer communication and sound credit judgment. In this role, you will help strengthen cash flow, support account accuracy, and work closely with internal teams to resolve payment and billing matters efficiently.

Responsibilities:
• Drive collection activity for overdue customer accounts through timely outreach, follow-up, and resolution planning.
• Review aging reports regularly to identify risk, prioritize delinquent balances, and support prompt payment recovery.
• Investigate invoice disputes, short payments, and account discrepancies, coordinating with internal partners to reach accurate resolutions.
• Assess customer payment patterns and credit profiles to support credit limit recommendations and account decisions.
• Examine accounts placed on credit hold and provide informed guidance based on historical payment behavior and exposure risk.
• Partner with sales, customer service, and operations teams to address billing concerns and improve the customer payment experience.
• Maintain thorough documentation of account activity, customer communications, and collection outcomes within company systems.
• Contribute to reporting, audit support, and other accounts receivable activities during month-end and year-end cycles.
• Identify opportunities to improve workflows, strengthen collection practices, and increase efficiency across the credit and receivables function.• At least 2 years of experience in collections, accounts receivable, or a related finance position.
• High school diploma or equivalent required.
• Working knowledge of commercial or consumer collections processes and customer account management.
• Experience with accounts receivable operations, billing follow-up, and payment issue resolution.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Familiarity with SAP or similar accounting and enterprise resource planning systems.
• Strong communication, negotiation, and organizational skills with close attention to detail.
• Ability to manage competing priorities effectively in a fast-paced environment.