Information Technology Business Analyst II

Salary: $52,100.00 - $70,300.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 191382
Agency: Department of Social Services
Division: Information Systems
Opening Date: 08/07/2026
Closing Date: 8/16/2026 11:59 PM Eastern
Class Code:: AM03
Position Number:: 61014896
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: TEC04
Hiring Range - Min.: $52,100.00
Hiring Range - Max.: $70,300.00
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: All applicants must apply online. All correspondence from DSS Human Resources will be made through electronic mail, unless otherwise indicated.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.


Job Responsibilities
Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services hasthe right job opportunity for you.


Job Duties:

• The IT Business Analyst II Serves as a key liaison between program areas and technology teams for human services. Responsible for documenting requirements for system modifications/enhancements and/or service for the agency's Child Welfare Information System, CAPSS, to include all CAPSS sub-systems/ancillary systems and LCMS (Legal Case Management System). Provides technical support to the statewide users and development teams of CAPSS, all CAPSS sub-systems/ancillary systems and Legal Case Management (LCMS). Knowledge of Child Welfare and CAPSS is a plus.

• Plans, directs and performs quality assurance functions throughout the external design, internal (detailed) system design, the development and testing, and the implementation of the system. Provides technical support for CAPSS, all sub-systems/ancillary systems and LCMS. Collaborates with program and technical staff to elicit, document and validate business and functional requirements for system applications or enhancements.

• Assists with development of technical designs, business requirements/specifications, and options for technical solutions. Develops business requirement/specification documentation (designs, specifications, processes, workflows) and communications. Analyzes business processes and workflows to identify opportunities for improvement and automation.

• Documents workshop results according to a prescribed methodology, assuring the documentation is clear, logical, and in user-friendly terms. Provides training on external design methodologies, program policy and business practices, and technical issues affecting design, as required. Develops process maps, use cases, user stories and system requirement specifications.

• Performs systems testing and troubleshooting, analysis of problems identified during development, system test, acceptance test and implementation.

• Prepares flowcharts, block diagrams, and other documentation to illustrate programs and procedures. Prepares user documentation including user manuals. Serves as a liaison between functional business areas and IT in order to provide solutions for routine problems.

• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.

Minimum and Additional Requirements


A High School Diploma and five (5) years of experience in in designing or assessing the business model and it's integration with technology.

An Associate Degree and three (3) years experience in in designing or assessing the business model and it's integration with technology.

A Bachelor's Degree and one (1) year experience in designing or assessing the business model and it's integration with technology.

A Master's Degree or higher may be substituted for relevant work experience.

Additional Comments
This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Information Systems / Richland County
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.


Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.


Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.


Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.


Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01


Have you ever been terminated or forced to resign from any job? If yes, please explain.
02


I understand that supplemental questions are considered part of the official application. Any misrepresentation will result in disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be submitted for completed work history and education sections of the employment application. The employment application may be considered incomplete and may not be forwarded. I have read and acknowledge the above.

• Yes
• No

03


I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available position(s) and in the event I am offered a position with the SC Department of Social Services, I will be required to provide a certified official transcript within two (2) weeks of employment.

• Yes
• No

04


If you selected "Yes" that you are a veteran in the Agency-Wide Questions, are you able to provide a Member 4, Service 2-Copy, or NGB22 DD-214?

• Yes
• No

05


Have you ever been employed by the State of South Carolina?
06


How did you hear about this job opportunity?

• HR Recruiter
• DSS Employee
• DSS Internship
• Careers Website
• Indeed
• LinkedIn
• SCWORKS
• College/University Job Portal
• Social Media (Facebook, Instagram, etc.)
• Radio/TV/Billboard
• Other

07


If you selected "Other" or "DSS Employee" in the previous question, please list the source below.
08


Have you completed an internship with the SC Department of Social Services?

• Yes
• No

09


Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associate Degree
• Bachelor's Degree
• Master's Degree
• Doctorate
• None of the above

10


How many years of experience do you have in designing or assessing the business model and it's integration with technology?

• None
• 1 year - Less than 3 years
• 3 years - Less than 5 years
• 5 years or more

Required Question