Minibar Attendant

Mini Bar Attendant

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long. Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual's taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture. So reimagine yourself here and get to the essence of what living your way, is truly all about.

The Mini Bar Attendant is responsible for the daily inventory, restocking, rotation, and billing accuracy of in-room refreshment centers across luxury guest rooms and residential condominium units participating in a hotel rental management program (RMA). Operating at the highest standard of luxury hospitality, this team member ensures flawless product presentation, precise inventory tracking, and discreet, prompt service while respecting the privacy of hotel guests and unit owners.

Responsibilities

• Inspect, inventory, and restock all in-room minibars, snack displays, and specialized beverage centers according to exact brand standards and property par levels.
• Monitor expiration dates meticulously, applying First-In, First-Out (FIFO) rotation principles to all perishable items, snacks, spirits, and specialty beverages.
• Ensure mini-fridge interiors, glass doors, and refreshment trays are spotless, odorless, and operating at optimal cooling temperatures.
• Record all consumed items instantly and accurately into the property management system (e.g., Opera Cloud, Micros POS) via handheld inventory devices or terminals to ensure seamless guest and owner folio billing.
• Investigate and report any unaccounted missing items, damaged stock, or billing discrepancies immediately to the Assistant Director of Finance and Front Office management.
• Adhere strictly to specialized rental management agreement (RMA) accounting rules, distinguishing between transient guest consumption, owner stay policies, and vacant inventory holds.
• Exercise absolute professionalism, privacy, and etiquette when accessing occupied guest rooms or resident homes, utilizing proper knock-and-announce protocols.
• Fulfill guest or resident requests for specific beverage restocks, specialized glassware, ice delivery, or snack preferences promptly and gracefully.
• Communicate seamlessly with housekeeping, engineering, and guest experience teams to report maintenance issues or coordinate room turnaround times.
• Perform other duties as assigned by management.

Qualifications

• Minimum 1 to 2 years of experience in luxury hospitality, housekeeping, inventory control, or food and beverage operations, preferably within a high-end resort or condo-hotel environment.
• Comfortable operating handheld inventory scanning devices, mobile property management systems, and POS point-of-sale applications.
• Strong attention to detail and basic arithmetic skills to ensure 100% precision in daily inventory auditing and folio charge entry.
• Ability to push heavy housekeeping carts, stand, walk, bend, and lift/carry stock boxes weighing up to 30–40 pounds throughout an 8-hour shift.
• Poised, polished, and professional demeanor with exceptional verbal communication skills and a deep respect for confidentiality.
• Flexibility to work morning shifts, weekends, holidays, and peak seasonal volume periods.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions