Desktop Support Technician I - WWBE

Job Description

Job Description

Position Overview

We are seeking a customer-focused  Desktop Support Technician to provide onsite technical support in an enterprise environment. The ideal candidate is experienced in troubleshooting Windows systems, supporting end users, and resolving hardware, software, and basic network issues. This position offers the opportunity to work with modern technologies while delivering exceptional customer service in a fast-paced IT environment.

What You'll Do

• Provide onsite desktop and deskside support for end users.
• Troubleshoot and resolve Windows 10/11 hardware and software issues.
• Install, configure, and support desktops, laptops, monitors, docking stations, and peripherals.
• Support Microsoft Office, Outlook, Teams, VPN, and other business applications.
• Diagnose and resolve printer, scanner, and peripheral connectivity issues.
• Configure and troubleshoot LAN/WAN, TCP/IP, Wi-Fi, and VPN connectivity.
• Image, deploy, and configure new computers using SCCM, MDT, Autopilot, or other deployment tools.
• Perform hardware upgrades, repairs, and equipment replacements.
• Support mobile devices, including smartphones and tablets.
• Create, update, and document incidents and service requests using an ITSM ticketing system.
• Provide timely communication and outstanding customer service while meeting SLA expectations.
• Escalate complex issues to appropriate support teams when necessary.
• Assist with IT projects including office moves, equipment refreshes, Windows upgrades, and technology rollouts.

Required Qualifications

• 3+ years of Desktop Support, Help Desk, or End User Computing experience.
• Experience supporting Windows 10 and Windows 11.
• Strong troubleshooting skills for hardware, software, printers, and mobile devices.
• Experience with Active Directory, Microsoft 365, and basic account administration.
• Knowledge of SCCM, MDT, Microsoft Intune, or Autopilot is a plus.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Experience with ticketing systems such as ServiceNow, Remedy, Jira, or similar.
• Excellent communication and customer service skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting enterprise environments with 500+ users.
• Experience with Microsoft Intune, Azure Active Directory, or Microsoft Entra ID.
• Knowledge of Office 365 administration.
• Experience supporting conference room technology and audiovisual equipment.

Why Join Us?

• Competitive hourly pay
• Medical, Dental, and Vision benefits
• Opportunity to work with enterprise technologies
• Collaborative team environment
• Potential for long-term or permanent employment
• Career growth and professional development opportunities

If you're passionate about technology, enjoy solving problems, and thrive in a customer-focused environment, we'd love to hear from you. Apply today!

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation