Job Guest Experience Associate

Lobby Security Concierge The Lobby Security Concierge supports the safety, security, and daily operational flow of CNB's lobby and designated areas by serving as the first point of contact for employees and visitors. The role ensures a welcoming and professional environment while carrying out established procedures for visitor access, credential verification, and building‑entry facilitation. This position assists with lobby operations by monitoring activity, coordinating with CNB's Security Operations Center (SOC) or building security when concerns arise, and maintaining orderly lobby conditions. The role also provides administrative support for CNB's access‑management processes, including preparing new‑hire badges, documenting lobby‑related issues in CNB systems, and supporting temporary access requests. Duties remain strictly procedural and do not include investigative or enforcement responsibilities. What You'll Do Serve as the primary point of contact for all visitors by processing check‑ins, verifying and validating credentials, issuing temporary and visitor badges, coordinating with employee hosts, logging visitors, and ensuring their arrival to the appropriate departments, while maintaining professionalism, confidentiality, and a welcoming, customer‑focused lobby presence. Oversee day‑to‑day lobby flow by monitoring visitor queues, facilitating package deliveries, maintaining an orderly and professional environment, and promptly notifying CNB's SOC or building security of any safety, facility, or behavioral concerns. Support administrative components of CNB's access‑management program, including preparing new‑hire badges, assisting with visitor logs, coordinating temporary access requests, and documenting lobby‑related service issues through CNB's ticketing systems. Monitors security‑camera activity in the lobby and Banking Centers through the Bank's camera network, including reviewing Banking Center ticket requests for footage. Performs administrative tasks related to the branch alarm system, including processing alarm notices, additions, changes, and removals. Performs site visits to Banking Centers and facilities to conduct routine security assessments (doors, vaults, alarms, cameras, etc.). Performs building‑access tasks, including programming and issuing access badges to authorized and verified visitors. Supports the Bank's access‑management system by ensuring timely issuance of new‑hire security access badges and new‑hire employee IDs in advance of their first day, following strict standards for role‑based access and timely decommissioning during separations. Maintains a clean, organized, and welcoming lobby environment. Coordinates with Departments to direct visitors to appropriate personnel. Keeps a detailed digital log of visitor activities in systems of record for security review and escalation as per procedures. Operates the camera system for ID creation as needed. Immediately notifies SOC or building security of safety concerns in accordance with procedures. Follows periodic schedules to review cameras and other security equipment. Delivers exceptional client service while maintaining a vigilant and professional demeanor. Supports special events or meetings in the lobby with enhanced security measures as needed. Reports maintenance or safety issues that could impact security to the appropriate department using the ticketing system. Alerts SOC or building security when anomalies are noticed. Assists with access‑badge requests, deliveries, and parking permits by verifying identities and authorization. Supports lobby project work as assigned. Escalates issues administratively to the Security Manager or Chief Security Officer. Supports successful security‑access audits through timely and appropriate recordkeeping within the access‑management program. Uses the Verkada security‑system platform proficiently and on a daily basis to perform required camera monitoring, footage retrieval, and related security‑record documentation in accordance with established procedures. Cross‑trains and provides backup support for Security Analyst reporting tasks and related processes, and adheres to daily schedules to ensure continuous lobby coverage with no overlap or gaps during breaks, PTO, or shift transitions. This role requires availability and flexibility to meet schedule requirements that may fluctuate between the hours of 7:00 a.m. and 7:00 p.m., with little to no notice. Qualifications Minimum 1 year experience performing lobby‑based customer service and front‑desk operations, including greeting and directing visitors, managing visitor check‑in, validating identification, and issuing badges, IDs, or access credentials to visitors and employees. Minimum 1 year of recent (within the last two years) hands‑on experience working with an access management system, including provisioning and deprovisioning access for employees and visitors, ensuring access is limited to approved areas and processed in a timely, audited manner. Minimum 1 year experience using or administering VERKADA or a similar access management system within the last two years. Minimum 1 year experience applying role‑defined access standards and maintaining strict, timely processing within an audited framework; three (3) years of experience is preferred. Minimum 1 year experience supporting building security functions such as monitoring camera footage, addressing branch alarm cases, and assisting with security‑system monitoring (e.g., cameras, alarms, badge systems). Minimum 1 year prior experience in equipment inspection and reporting considered highly desirable. Commitment to maintaining reliable and consistent availability, including reporting as scheduled, adapting to changing work schedules, and supporting operational coverage needs in a timely and dependable manner. Ability to conduct on‑site inspections at assigned branch locations, including evaluating locks, vaults, cameras, and branch alarm systems, and applying knowledge of physical security components to identify issues or irregularities. Knowledge of maintaining records, databases, and spreadsheets used for security‑system documentation and tracking (Verkada preferred). Ability to exercise sound judgment and follow established procedures when addressing situations, including knowing when and how to obtain assistance. Ability to maintain excellent attendance, punctuality, alertness, and professional conduct at all times. Strong customer‑service and communication skills, including the ability to clearly convey information and listen effectively. Ability to maintain clear, two‑way communication when addressing situations while remaining courteous and professional. Ability to consistently conduct oneself in a calm, professional, and dignified manner that reflects positively on the Bank. Ability to accommodate flexible scheduling needs, including weekends and holidays when required. Ability to sit or stand in a lobby setting for prolonged periods. Ability to lift up to 25 pounds for packages, mail, or other items as needed. Ability to hold a valid driver's license and follow assigned schedules to visit and inspect Banking Centers as assigned. Education: High School Diploma or GED equivalent or an equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree. Special Instructions to Candidates City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department at View phone number on click.appcast.io or by email at View email address on click.appcast.io. #J-18808-Ljbffr City National Bank