Assistant Living Culture Manager

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani
Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base annual salary for this position is $70k - $80k.

Our Commitment to Excellence: Kina’ole in Our Execution, Pono in Our Hearts and Decisions

1. Mālama (Stewardship) See Something, Do Something — Mauna Lani is Always Perfect

2. Kulena (Responsibility) Take Personal Ownership of Every Guest Experience

3. Aloha (Love and respect) Escort Every Guest Personally and Build a Connection

4. Hoʻokipa (Hospitable): Meet and Meaningfully Connect with Someone New Every Day

5. Kūpono (Reliable): Living Culture Hui are always present at guest experiences 5 minutes prior to the start of the experience to greet guests and confirm they are in the right place.

6. ʻOluʻolu (Pleasant): Living Culture Hui are always personable and dressed in clean aloha-wear when interacting with guests during guest experiences.

7. Lokahi (Unity): Living Culture Hui will provide concierge, events, and marketing a minimum of 2 weeks notice on upcoming major events and programming for the department. 

8. Maka’ala (Vigilant): Living Culture Hui will each conduct individual visual assessment of Honu Lagoon daily (looking for waterfall activity, significant debris in pond, dead animals etc.) to ensure monitoring throughout the day.

CORE RESPONSIBILITIES

• Assists with the operation and development of cultural and interpretive experiences and programs that are uniquely offered at Kalāhuipua`a.

• Hosts guest experiences which may include story telling, lei making, hula, ʻukulele, mele (chants), weaving, and historical discussion (applicants need not necessarily be proficient in all these areas to start, but a background is preferred) 

• Support the Twilight at Kalāhuipua`a program 

• Support the Mālama Honu, Mālama Honua Sea Turtle Program

• Assist with daily care of honu + sea life including feeding of animals and maintenance of lagoons when necessary

• Assist with tracking and reporting honu growth and overall health

• Assists with transfers and re-stocks of aquatic life in all ponds when necessary

• Assist with filing and processing of orders for feed, flowers, and other supplies 

• Assist with logistical operations of department such as scheduling and attending meetings

• Take care of simple repairs as it relates to the health of the pond and aquatic life

• Ability to execute daily activities at the highest level of professionalism: be at work in a timely fashion, complete opening duties, be present and close with the next shift in mind; to be set up for success

• Ability to convey a cultural sense of place with enthusiasm to the participants {guests, colleagues, students}

• Fast learner who can process information including culture, Hawaiian language, science, Hawaiian history, nature, current events as they are related to Hawaiian culture/people and communicate confidently, humbly to ownership and participants

• Confident and gracious demeanor with the ability to “think on feet”

• Perpetuate sustainable practices

• Enjoys being with animals and has a genuine care for their well-being 

• Positive attitude towards staff, community and guests

• Ability to receive and provide feedback; positive and constructive

• Must be comfortable speaking and presenting to individuals or groups including students

• Service oriented attitude towards internal and external guests

• Ability to use good judgment in areas of safety and security of participants

• Occasional long days and evening shifts 

• Willingness to enter and work in saltwater lagoons when necessary

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit, talk and hear. 

• The employee will also be required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. 

• The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move heavier objects. 

• Specific vision abilities required by this job include close vision, distant vision and color vision. 

• Extensive walking in the natural elements (sun & wind)

• Position requires the ability to work in outdoor work environment and exposure to hot, humid, cold and wet conditions

• Position requires walking and must be able to stand and exert well-paced mobility for up to 6-8 hours in length. Length of time of these tasks may vary from day to day and task to task.

• The ability to swim and tread water will be required due to dealing with salt water ponds and the ocean

• Due to the uneven nature of the ponds, beach and lava terrain, the position requires the ability to maintain balance on uneven terrain

SKILLS

• Requires general knowledge of Hawaiian culture, practices, traditions, language; and knowledge of the Kalāhuipua`a environs. 

• Requires general knowledge of Hawaiian marine life, as well as terrestrial flora and fauna

• Requires general knowledge of Hawaiian history, and ability to thoughtfully discuss historical events with visitors

• Must have excellent writing skills, be organized, and be self-motivated in undertaking research programs.

• Requires excellent verbal communication and organizational skills.

• Requires a positive and patient personality that can relate to people in a friendly and professional manner.

• Requires meeting established procedures and maintaining reliable work attendance.

• Able to think and make effective decisions quickly.

• Ability to create effective working relationships with people.

• Must be able to maintain a positive attitude and work under pressure.

• Willingness to consider feedback and requests from other departments and have a “no but” attitude towards providing solutions or alternatives when guest or hotel requests are not feasible

• Must have basic knowledge of office applications (i.e., Google suites, Excel & Word).

• Applicants need not be expert in all skills at start of position, but must have passion for work and willingness to learn

Qualifications

Education:

• College degree (Bachelors or higher) preferred

• Hawaiian Studies and or marine biology degree preferred

Experience:

• 2 years same or related experience in a similar setting is preferred.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.