Server Assistant (Food & Beverage, Resort)

Server Assistant

In addition to the Salary Range, this position is eligible for Tips!

ABOUT THE COMPANY & RESORT:

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter's Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space (for artistic activities), its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

JOB SUMMARY:

The Server Assistant provides essential support to the front-of-house team to ensure a seamless and thoughtful dining experience for every guest. Working under the direction of the Captain and Front Waiters, this role helps maintain the flow of service, uphold pristine dining room presentation, and ensure the timely and accurate delivery of dishes. This position also supports In Room Dining operations, assisting with the preparation, staging, delivery, and clearing of orders with the same level of hospitality and attention to detail demonstrated in the dining room. This role is ideal for an individual who takes pride in craftsmanship, service excellence, and contributing to a team committed to the highest standards.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

*** Regular and reliable attendance is an essential function of this role.

Dining Room Support & Guest Service

• Support the Captain and Front Waiters by ensuring each table receives attentive, efficient, and polished service.
• Refill water, clear plates, replace flatware, and reset tables with accuracy and care.
• Maintain a refined and welcoming dining room environment that reflects the Tides Inn's elevated standards of presentation and readiness.
• Greet guests warmly during interactions and contribute to a service culture rooted in kindness and hospitality.

Food Running & Expo Support

• Deliver dishes from the kitchen to guests with professionalism, accuracy, and proper service etiquette.
• Assist the expeditor in organizing plates, garnishes, and courses to ensure timely and correct delivery.
• Communicate clearly with culinary and service teams to maintain pacing and coordination.
• Ensure each dish is delivered to the appropriate table, presented correctly, and described knowledgeably, including key ingredients and allergens as trained.

In Room Dining (IRD)

• Assist with the preparation and staging of In Room Dining orders in alignment with Tides Inn presentation standards.
• Deliver orders to guest rooms with professionalism, discretion, and respect for privacy.
• Present and describe menu items appropriately, ensuring guests have all necessary items for an exceptional in-room dining experience.
• Retrieve trays promptly and maintain cleanliness and organization within IRD staging areas.

Polishing, Replenishment & Organization

• Polish glassware, flatware, and service items to the highest standards.
• Replenish silverware, linens, glassware, and front-of-house supplies throughout the shift.
• Maintain organized, clean, and fully stocked service stations and side work areas.

Team Collaboration & Service Flow

• Communicate consistently with Captains, Front Waiters, Food Runners, and the Culinary Team to ensure a cohesive and elevated dining experience.
• Participate in daily pre-shift meetings to remain informed about menu updates, features, and service priorities.
• Provide proactive support to team members, reflecting the Tides Inn's values of connection, pride, and teamwork.
• Exemplify the Tides Inn Mission and Values.

CORE COMPETENCIES:

Individual Contributor Role: Customer Focus, Dealing with Ambiguity, Functional & Technical Skills, Action Oriented, Self Development.

QUALIFICATIONS:

• Previous experience in hospitality preferred; experience in luxury or upscale dining environments is a plus.
• Demonstrated strong work ethic and eagerness to learn elevated service standards.
• Warm, professional demeanor with a genuine commitment to refined hospitality.
• Ability to perform effectively in a fast-paced environment while maintaining composure and grace.
• Availability to work evenings, weekends, and holidays as required.
• High School Diploma or equivalent.

PHYSICAL REQUIREMENTS:

• Equipment Used: POS, Computer, Phone
• Sitting 10%
• Standing 90%
• Walking / Bending 90%
• Lifting / Carrying up to 50 pounds
• Vision Computer, Navigation of Property, Safety
• Hearing Phone, Interaction with Guests, Safety
• Travel Expectations No travel is required for this role.
• Driving Requirements: Golf Cart (Motor Vehicle Record Monitoring may be required).

WORK ENVIRONMENT: Indoor and Outdoor Dining Environments, Commercial Kitchen.

NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.

The Tides Inn is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.