Quality Control Supervisor

Quality Control Supervisor

Role Purpose


The Quality Control (QC) Supervisor leads daily quality-control execution while developing the people, systems, data, and cross-functional discipline needed to support the Quality Control Manager. This is a hands-on leadership role responsible for coordinating inspection activities, coaching and developing team members, maintaining quality documentation, escalating issues, supporting corrective actions, and providing routine quality performance reporting.

The QC Supervisor partners closely with Production and other cross-functional teams to ensure products consistently meet established quality, customer, safety, and compliance requirements.

Key Responsibilities

Quality Control Operations

• Coordinate and prioritize incoming, in-process, final, subcontractor, RMA, and rework inspection activities based on production and business requirements.
• Provide day-to-day direction and quality support to QC inspectors and Production personnel.
• Remain actively involved in inspection and quality-control activities while ensuring work is completed accurately and on schedule.
• Monitor inspection workflow, identify potential bottlenecks or quality risks, and adjust priorities as needed.
• Ensure established inspection standards, specifications, procedures, and customer requirements are consistently followed.

Team Leadership & Development

• Provide daily leadership, training, coaching, and technical guidance to QC inspectors.
• Reinforce accountability, consistency, attention to detail, and adherence to quality procedures.
• Identify training and development needs and support the continued growth of QC team members.
• Serve as a quality resource for Production employees and help reinforce quality expectations throughout daily operations.

Quality Systems & Documentation

• Maintain inspection standards, technical packs, procedures, records, counter samples, and other quality-control documentation.
• Ensure quality records are complete, accurate, organized, and maintained according to established requirements.
• Track quality findings and maintain data needed to identify recurring defects, trends, and improvement opportunities.
• Prepare and communicate routine quality performance reports to the Quality Control Manager and appropriate stakeholders.
• Support the ongoing effectiveness of the Quality Management System (QMS).

Quality Issues & Corrective Actions

• Identify, document, communicate, and escalate significant quality issues in a timely manner.
• Support containment activities and corrective and preventive actions (CAPA).
• Assist with root-cause investigations and follow corrective actions through completion.
• Participate in Material Review Board (MRB) activities and support the appropriate disposition of nonconforming materials and products.
• Escalate significant customer, quality, safety, delivery, or compliance risks promptly to the appropriate leadership.

Cross-Functional Quality Support

• Partner with Production and other departments to resolve quality issues and prevent recurrence.
• Support internal and external audits and ensure assigned follow-up actions are completed.
• Assist with supplier quality issues, including inspection findings, nonconformances, and corrective-action follow-up.
• Support new product launches by helping establish and communicate inspection requirements, standards, and quality expectations.
• Participate in continuous-improvement initiatives designed to improve product quality, process consistency, efficiency, and customer satisfaction.

Qualifications

• Previous experience in quality control, quality assurance, manufacturing, production, or a related environment.
• Previous lead or supervisory experience preferred.
• Working knowledge of inspection processes, quality documentation, nonconforming material management, and corrective-action processes.
• Experience working with quality systems and maintaining accurate inspection and quality records.
• Ability to interpret product specifications, technical documentation, inspection criteria, and established procedures.
• Strong problem-solving, organizational, and prioritization skills.
• Ability to analyze quality data, identify trends, and communicate findings clearly.
• Strong interpersonal and coaching skills with the ability to work effectively across Quality, Production, and other functional teams.
• Ability to appropriately escalate significant risks and quality concerns.
• Comfortable balancing hands-on quality responsibilities with team leadership and administrative duties.

Success Profile


The successful QC Supervisor:

• Effectively coordinates incoming, in-process, final, subcontractor, RMA, and rework inspection priorities.
• Provides consistent day-to-day direction, training, coaching, and quality support to inspectors and Production.
• Maintains accurate inspection standards, technical packs, procedures, records, counter samples, and quality findings data.
• Actively supports QMS requirements, audits, MRB, supplier quality, CAPA, product launches, and continuous-improvement activities.
• Uses quality data to identify trends, communicate performance, and support informed decision-making.
• Takes ownership of issues and corrective actions while keeping appropriate stakeholders informed.
• Promptly escalates significant quality, customer, safety, delivery, and compliance risks.
• Builds a culture of quality, accountability, consistency, and continuous improvement.
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