Operations Management Sr. Consultant

About the Role As a CBRE Operations Management Sr. Consultant, you will execute complex, cross‑functional projects that strengthen departmental operations, drive strategy execution and improve organizational effectiveness. In support of the Ops Director and audit management, you will translate leadership priorities into actionable plans, produce clear and timely updates for senior leaders, remove operational impediments and improve workflows, reporting, and decision support through process optimization and technology enablement (including automation and generative AI where appropriate). What You’ll Do Interpret complex data, plan work, and refine techniques during the project. Assess unusual circumstances, varied techniques, and incomplete or conflicting data. Monitor the performance of strategies and project teams. Highlight and improve areas of risk or underperformance and develop solutions. Support in developing and implementing training programs for all functional group employees, including administration of the Learning and Development intranet platform and tracking within Talent Coach. Troubleshoot and resolve escalated inquiries and requests from internal and external clients. Evaluate department processes and procedures and identify opportunities to improve service delivery. Make recommendations to management. Compile a variety of complex operating, financial, and statistical information reports. Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems. Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives. Showcase expertise in own job discipline and in‑depth knowledge of other job disciplines within the organization function. Coach others to develop in‑depth knowledge and expertise in most or all areas within the function. Lead by example and model behaviors that are consistent with CBRE RISE values. Anticipate potential objections and persuade others, often at senior levels and of divergent interest, to adopt a different point of view. Impact the achievement of customer, operational, project, or service objectives across multi‑discipline teams. Work is guided by functional policies which impact the design of procedures and policies. Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals. Communicate difficult and complex ideas with the ability to influence. Support the Ops Director with recurring status updates and dashboards for priorities, risks, progress and action plans. Establish data definitions/standards for metrics and define, track and report (cycle time, throughput, capacity, SLA, etc.) to improve transparency and accountability. Facilitate planning/status routines and retrospectives to surface impediments and drive follow‑through. Develop and maintain operating procedures, templates and standards to scale consistency. Partner with stakeholders to implement tools, dashboards, automation and gen AI use cases to improve reporting and efficiency. Track cross‑team dependencies, decisions and action items, escalating risks and proposing options to keep delivery on track. What You’ll Need Bachelor’s Degree preferred with a minimum of 8‑10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. The innovative mentality to develop methods that go beyond existing solutions. Ability to solve unique problems using standard and innovative solutions having a broad impact on the business. In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Experience using audit/GRC technologies. Expert organizational skills with an advanced inquisitive mindset. Highly sophisticated math skills. Ability to calculate somewhat complex figures such as percentages, fractions, and other financial‑related calculations. Ability to synthesize complex info into executive‑level communications. Dashboards/metrics experience (Excel + Power BI or similar) to create/maintain reporting and status. Process improvement/change experience (Lean/Six Sigma mindset). Exposure to workflow tools + automation/gen AI and identifying practical use cases to continuously improve and optimize practices. Benefits 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. Legal Statements Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada). #J-18808-Ljbffr CBRE