Service Project Manager

Overview Wachter is seeking an experienced Service Project Manager to join our Lowell, AR office. Candidates must live in Arkansas or be able to be in the office 5 days a week. This role is ideal for a proven leader with experience managing service operations within the voice/data, security, low voltage, or electrical industries. Benefits Medical, Dental, Prescription & Vision Benefits Life, AD&D, and LTD insurance Paid Vacation and Holidays Company-Matched 401K and IRA Retirement Savings Requirements High School diploma or equivalent required. Bachelor’s Degree preferred Project management and/or service account management experience required At least 2 years of experience managing projects Strong supervisory and people management skills, including selection, training, and development Experienced in managing high-ticket volume service accounts Thrives in high‑pressure environments: comfortable working in a fast‑paced, sometimes unpredictable setting where priorities can shift rapidly Calm under pressure: maintains professionalism, clear communication, and sound decision‑making even when things get hectic Electrical and Service Channel experience required Experience in CAT5, Telecommunications, Fiber, Construction, or Structure Cabling IT is a plus Experience working with engineered drawings, bid specifications, and construction take‑offs is helpful Possess highly developed conflict resolution skills Able to motivate and influence others Champion of change in support of management initiatives Proficient with computers, including email, spreadsheets, and Microsoft Office programs (Outlook, Excel, Word) Excellent customer relationship and communication skills; verbal and written Exceptional multi‑tasking ability: can manage multiple projects, deadlines, and stakeholder expectations without losing focus or quality Strong organizational skills: uses systems and processes to bring structure to ambiguity and keep teams aligned Ability to prioritize tasks Must type at least 40 WPM Project management experience in Construction, Technology, or related fields is helpful Responsibilities Manage and grow the Service Team to ensure service practices, procedures, and expectations are met and team members fulfill their assigned responsibilities Challenge others to develop as leaders while serving as a role model and mentor Inspire coworkers to attain goals and pursue excellence Oversee daily operational tasks, including conducting employee interviews, hiring, assigning resources, and approving payroll Develop, execute, and adjust service account plans—including communications, documentation, and reporting Responsible for risk and issues management, contingency, change control, schedule, resource management, service level agreement (SLA), training, and quality control plans Manage the development of SLA documentation in conjunction with Sales, Engineering, and Client representatives Plan, grow, oversee, and direct high‑volume commercial service accounts Identify opportunities for improvement, provide constructive feedback, and implement necessary changes to improve team performance Manage various internal and external resources in a matrix organization while ensuring profitability and strict time constraints are maintained Identify important milestones, reporting formats, and reporting schedules for reviewing success in meeting client SLA and management expectations Act as the primary point of contact with clients for ongoing service endeavors and new business opportunities Create bid sheets and contractual proposals for projects Order all materials and equipment for projects Perform quality and safety audits to ensure the quality of all materials and equipment Provide weekly and monthly financial forecasting and revenue projection reports Provide logistical project support Create and maintain project files Manage project scheduling and billing Manage the process of sourcing, evaluating, and estimating selected bid opportunities Create a budget for each electrical account; monitor the budget, resources, and all project progress Maintain a high standard of quality and professionalism Communicate difficult and sensitive information tactfully Manage and delegate through team resources Remain at the forefront of emerging industry practices Oversee day‑to‑day communication with customers, representing the face of Wachter Review all customer specifications, contracts, and cost estimates Communicate effectively and collaborate with internal and external stakeholders, customers, technicians, sales team, other departments, upper management, engineers, etc. Perform any other duties not specifically stated herein, but which your supervisor may assign Adhere to all required project safety requirements as set forth by the Company and OSHA Equal Opportunity Employer We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr Wachter, Inc.