Payment Management Specialist

Payment Management Specialist Overview Walk-in Wednesdays! We will be holding open interviews Wednesday, June 10th & June 17th from 10:00am-6:00pm! We are located at 111 S. 1st Ave, Wausau, WI 54401. Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next. Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve. Come change the game with us. We are looking to hire a full-time Payment Management Specialist, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving. This position is located on-site in our Wausau, Wisconsin office. Schedule: Monday-Friday with a start time between 10am-1pm. Pay rate: $16.50 / hour Start date: Monday, July 6th Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts. What our employees say they love most about working here: Their coworkers! The atmosphere: welcoming & sense of belonging Weekends off Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Responsibilities Interacting with customers through phone and email to determine the validity of an order or shipment Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company Answering incoming calls and emails from customers regarding orders that have been canceled for verification Qualifications Proficient computer navigation skills, particularly the ability to multi-task Written and oral communication skills, including professionalism while speaking with internal & external customers Positive attitude and solutions-oriented Previous customer service experience preferred Benefits 30-50% employee discount Paid time off: 8 personal days & 10+ vacation days per year, plus holidays Casual dress code Wear your sneakers to work! Medical / dental / vision coverage 401(k) with Roth option and company match Opportunities for advancement Learning and development opportunities Stock purchase plan Education reimbursement program Life insurance Employee Resource Groups Employee referral bonus program Recognition and appreciation initiatives