Client Support Specialist

OverviewJob PurposeServes as a team contributor with expertise in mortgage Default and responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Provides technical consulting on complex projects.ResponsibilitiesServes as liaison between end-users and the information technology organization during consulting projects to meet specific client requirementsExpertly research and document client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applicationsAnalyze system impacts on client environments and procedures and provides recommendations on best practices and changes in technology accordinglyAssist client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintainedConducts a variety of tests such as system, integration, readiness, and acceptance testsConsults directly with the client and may travel to the client siteMay play a key role in the training of client and technical support personnel on enhancements, new systems, or proceduresPerforms other related duties as assignedKnowledge and ExperienceBachelor's degree or the equivalent combination of education, training, or work experience5+ years of mortgage industry experience4+ years of analytical and/or technical consulting experienceExperience working in a technical client facing roleExperience with Intercontinental Exchange (ICE) products, services, and capabilitiesPrior Mortgage Servicing experience requiredFunctional knowledge in the following area(s) is required:Default - Early stage default such as Loss Mitigation, Collections and Collection queue assignments, Delinquency Notices, Late Charges and Fees, Modifications, MI Delinquency Reporting, Property Inspections, Single Point of ContactOther areas - Default Activity Reporting, Bankruptcy, Foreclosure, Credit Bureau Reporting, REO, Year End Reporting for DefaultExcellent verbal and written communication skills to technical and non-technical audiences of various levels in the organizationPreferred Knowledge and ExperienceKnowledge of ICE Mortgage Technology products, services and capabilitiesKnowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technologyProficiency in quality management methods, tools, and technologiesAwareness of system-development protocol Strong analytical skillsExcellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skillsAbility to persuade and influence others on the best approach to takeResourceful and proactive in gathering information and sharing ideas#LI-SF1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.